Customer Success Manager, Leapsome
North America
$80-88k
+ Bonus + VSOP
Performance management platform
Open for applications
Performance management platform
101-200 employees
Open for applications
$80-88k
+ Bonus + VSOP
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- You have a Bachelor's degree and 1-2 years of work experience in Customer Success or a customer-facing role (ideally in a B2B SaaS company). Bonus for HR Tech experience
- You have excellent communication/interpersonal skills and have proven experience navigating difficult client conversations
- You have a good understanding of technology and prioritize based on data analysis, as well as ideally experience with customer success tracking tools (e.g., Hubspot, Zendesk, Planhat)
- You are experienced in stakeholder and expectation management
- You strive to provide excellent user experiences and service to our customers
- You have a proven track record of being a detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of a software solution
- You have an understanding of the SaaS adoption curve - how to drive usage from stage to stage
- You have experience working for organizations/start-ups in growth mode
- You are passionate about the future of work and continuous learning at work, and you want to join us in building an exceptional team and company to have real impact in this space
- You are heavily aligned with our company values
What the job involves
- We’re looking for a Customer Success Manager to help us master the challenges of growth and help us further shape our growth trajectory
- As a member of the US Customer Success team, you’ll have an opportunity to take point on leading successful customer outcomes, impact our revenue trajectory and build and adjust our processes
- You’ll collaborate cross-functionally with Product, Sales and Support to adapt to our customer's needs and ensure they have the best experience possible
- Take ownership to expand the US market with us
- Manage a larger portfolio of SMB customers with a focus on scale and automation
- Build and maintain meaningful relationships with our customers in order to create an amazing experience across the entire customer lifecycle:
- Seamlessly transition from onboarding to long term support
- Support customers to roll out additional parts of the platform later and enable them to have the best possible impact by using Leapsome
- Proactively nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals
- Monitor and improve customer success KPIs, and work to make customer success processes and structures scalable
- Collect new customer requirements and pass information to the relevant internal teams
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognising the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Merecedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
- Join a diverse and international team of talented, smart, and kind people
- We value feedback exchange and celebrating successes — big and small
- Enjoy our hybrid model by working from home or in our offices in the heart of Berlin, Germany
- Develop your skills with a yearly development budget of €2,000
- Experience a healthy work-life balance with flexible work hours and the option of working abroad for up to 2 months per year
- Have fun at monthly team activities like kayaking, laser tag, and game nights
- Stay active and healthy with a free Urban Sports Club membership
- Take 30 vacation days every year (plus public holidays)
- Receive competitive pay and a pre-IPO equity package
- Get support and sponsorship for relocation (if needed)
Company values
- Listen & learn - We always seek understanding. It helps us grow together and learn from each other — as well as from our customers and partners
- Challenge the status quo - We challenge ourselves and don’t walk the beaten path just because everyone else does. Instead, we reflect and seek out better ways.
- Take ownership & pursue excellence - We’re a group of smart and dedicated people, and we trust each other to truly own our work. We’re not afraid of high expectations
- Seek impact - What brought us together was the desire to make work fulfilling for everyone. We’re like-minded in that we hold ourselves accountable for the impact we want to have in this world
- Be honest & transparent - We’re honest and transparent with each other and ourselves. We want to get to the core of it, always. We trust each other to handle all shared information with care
- Be kind & humble - We are more than just colleagues — we genuinely care for each other. We give each team member the appreciation they deserve and the support they need. We have no interest in serving our egos
Company HQ
Midtown South, New York, NY
Articles
Leadership
Jenny von Podewils
(Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
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