Senior Director of Driver and Marketplace Product, Veho

• 10+ years in product, with demonstrated Sr. Director-scope impact — years matter less than evidence of owning a marketplace product space end-to-end and leading product teams (Director level or above) in marketplace, logistics-tech, or gig-economy companies
• Direct ownership of a supply-side marketplace product: driver, courier, shopper, or dasher acquisition, matching, and engagement at scale
• Ownership of a P&L-critical metric set where product decisions moved unit economics measurably
• Experience leading product through a step change in marketplace complexity — adding a supply channel, launching a new market model, or scaling supply 5-10x
• Has managed PMs, and partnered daily with data science and engineering on optimization systems

Desirable

• The Sr. Director of Driver & Marketplace Product will own the entirety of Veho’s driver-side product: the driver acquisition, conversion, and onboarding funnel; the driver mobile application; the backend services that match drivers to offers and personalize those offers; and route building and optimization
• This is the product space that determines whether Veho’s last mile hits its unit economics — DCH and PPH — while protecting OTD, defects, and abandons. Today ownership of these levers is split across teams, and the result is that we trade quality for productivity instead of optimizing both
• This role exists to put one senior product leader on the full loop — driver supply, offer matching, and route construction — because these systems are deeply interdependent and can only be optimized together. The complexity compounds in 2027 as we introduce DSPs alongside our marketplace, turning a one-sided optimization problem into a genuine multi-channel marketplace
• Own the full driver funnel: finding drivers, converting them, onboarding them, and graduating them from new to tenured
• Own the driver mobile application end-to-end — the primary interface through which every route is claimed and delivered
• Build the product levers for driver retention, engagement, and quality progression
• Key metrics: funnel conversion, time-to-first-route, driver retention/tenure mix, driver NPS
• Own the backend services that match drivers to route offers, including core personalization of offers
• Move matching from static rules toward learned systems that account for driver preference, tenure, quality history, and network need
• Own the onboarding progression services that move drivers through lifecycle stages
• Key metrics: offer acceptance rate, fill rate, time-to-fill, abandon rate
• Own how routes are built and optimized to drive PPH and DCH while minimizing OTD misses, defects, and abandons
• Own route length decisions and the logic for whether a route goes to marketplace or DSP
• Partner with Network Orchestration Product (First & Middle Mile) on the handoff between sort output and route construction
• Key metrics: PPH, DCH, OTD, defects, abandons
• Design the product architecture for a multi-channel marketplace as DSPs are introduced in 2027
• Build the pricing, capacity, and channel-allocation mechanics that let Veho balance cost and quality across marketplace and DSP supply
• Work with Marketplace Operations to ensure product and ops run a single playbook
• Key metrics: channel mix efficiency, marketplace liquidity, cost per route by channel
• Build and lead the driver and marketplace product team; hire and develop PMs who can go deep on optimization problems
• Operate as the connective tissue between Last Mile ops leaders (CS Ops, Marketplace Ops), engineering, and data science
• Keep product and ops on a shared roadmap so tech investment in the driver space is protected and delivered on time