Solutions Engineer, Kentik

• Do you love helping customers implement innovative solutions and solve technical problems
• Do you have a passion for learning about the latest technologies
• Do you have a knack for helping customers understand the unique business value that a technical solution provides
• Are you ready to bring a combination of technical skills, business acumen, and a do-whatever-it-takes attitude to help customers successfully leverage the Kentik solution to transform their businesses?
• 5+ years experience in a high tech sales/solutions engineering or systems/network engineering role
• Ability to conduct technical conversations with prospects ranging from staff-level engineers and architects to senior executives
• Strong verbal and written communication skills
• Experience managing Cisco/Juniper routers and your own Linux servers
• Strong understanding of network and application protocols (e.g. DNS, BGP, Netflow, TCP/IP, HTTP, SNMP) and their use for infrastructure design and operations
• Programming proficiency in a scripting language
• Understanding of DDoS attacks and basic mitigation methods
• Willingness to travel as needed - supporting accounts on both the Atlantic and Pacific Coasts

Desirable

• Kentik is looking for a Solutions Engineer to support our growing sales team and help bring the Kentik solution to market
• This is an excellent opportunity to join one of Kentik’s most important technical teams, work with some of the best and brightest engineers in the industry, and develop your skills within one of the most innovative companies in the networking space
• Solution Engineers at Kentik have the opportunity to help shape our product strategy and enable a broad set of use cases by working directly with our customers
• Manage all technical aspects of the sales process including product demonstration, proof of concept, customer on-boarding, and feature requests
• Respond to RFIs, RFPs, and RFQs
• Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
• Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
• In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems
• Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
• Attend trade shows, conferences, and meetups
• Travel to customers in designated territory