Customer Experience Operations Manager, MagicSchool AI
$90-120k
AI education platform
Be an early applicant
AI education platform
201-500 employees
Be an early applicant
$90-120k
201-500 employees
Company mission
To develop cutting-edge AI solutions that empower educators and inspire students.
Role
Who you are
- To be successful in this role, you’ll bring the following experience and qualifications:
- 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS
- Proven experience administering and building in Salesforce (flows, automations, reporting)
- Strong technical troubleshooting skills and the ability to translate business problems into system solutions
- Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack
- Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact
- Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration
- Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved
- Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use
- Comfort with prompt design and evaluating output quality
- Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)
- Judgment about when AI is the right tool and when a deterministic flow is better
Desirable
- Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms
- Experience supporting Product-Led Growth (PLG) teams or strategies
- Experience in high-growth, startup-like environments where agility and prioritization are critical
What the job involves
- In this role, you will be responsible for:
- Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements
- Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production
- Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip
- Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues
- Write and maintain prompts, agent instructions, and templates the team can reuse
- Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth
- Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized
- Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization
Our take
MagicSchool AI is levelling up education with its generative AI tools designed to enhance both teaching and learning environments. Initially focused on creating AI-driven resources for educators, the company is now expanding to provide tools directly for students, to support various learning activities and improve educational outcomes.
These tools are built to streamline and enrich the educational experience with customized AI solutions that cater specifically to the needs of teachers and students. By working closely with educational institutions and incorporating feedback, MagicSchool aims to address common challenges in education and make AI a valuable asset in the classroom.
With substantial funding to its name, it's clear that investors see the potential in MagicSchool's proposition. The company is now ready to take the next step in its mission of integrating AI into educational settings to benefit both teachers and students.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2025
$60m
LATE VC
Feb 2025
$45m
EARLY VC
Total funding: $122.4m
Company benefits
- Work from home: We offer the flexibility and comfort of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration - regardless of location.
- Unlimited PTO: We offer unlimited time off to promote work-life balance. We work hard for our teachers and encourage our employees to rest and take the time they need in service to their work.
- Insurance: We offer various medical plans, provided at low to no premiums as well as low premium dental and vision coverage so you can take care of yourself and your family.
- 401k Match: We match 100% of the first 1% and 50% of your next 5% towards your 401(k).
- Stock Options: All of our employees are offered generous stock options, vested over 4 years. If we do well, you do well!
- Parental Leave: We offer 12 weeks paid parental leave for recovery and bonding with the newest addition to your family.
- Wellness: Every month, you receive an additional $100 monthly wellness stipend - to spend on whatever you please!
- Office Setup Stipend: When you join the MagicSchool team, you’ll automatically receive a $500 stipend to set up your home office to meet your needs.
Company HQ
Civic Center, Denver, CO
Leadership
Adeel Khan
(Founder & CEO)Previously a Founding School Director/Managing Director of Schools at DSST Public Schools. Prior to that, they were a Social Studies Teacher at KIPP Metro Atlanta and a Special Education and English Teacher at Teach for America.
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