Senior Customer Architect, Restaurant365
$116-174k
Plus Equity Option Grant
More information about location
2 days a week in office
Restaurant management software
Be an early applicant
Restaurant management software
1001+ employees
Be an early applicant
$116-174k
Plus Equity Option Grant
More information about location
2 days a week in office
1001+ employees
Company mission
To help restaurants increase sales control food costs, and optimize labor.
Role
Who you are
- This is a highly strategic, cross-functional role for someone who enjoys solving difficult problems and building repeatable solutions that improve customer outcomes
- 5+ years of experience in Enterprise SaaS, TAM, Solutions Architecture, or similar customer-facing technical role
- Demonstrated experience partnering with enterprise customers on complex software deployments, integrations, or business transformation initiatives
- Strong understanding of SaaS architecture, APIs, integrations, enterprise software ecosystems, and data flows, with the ability to diagnose complex technical and operational challenges and develop scalable solutions
- Demonstrated experience designing and building AI-powered applications, agents, automations, or workflows, with the ability to translate ambiguous business problems into working solutions
- Hands-on experience using AI development tools such as Claude Code, Codex, or similar platforms to build applications and solutions
- Strong working knowledge of APIs, integrations, LLMs, agentic workflows, RAG, MCP, data flows, and modern application architecture, with enough technical depth to independently build and troubleshoot solutions
- Understanding of how to deploy AI-powered applications responsibly, including security, authentication and permissions, customer data handling, reliability, and ongoing maintainability
- Excellent communication and stakeholder-management skills, with the ability to explain technical concepts to executive and technical audiences and influence cross-functional teams without direct authority
- Strong analytical thinking, systems thinking, and structured problem-solving skills, with the ability to prioritize effectively in a fast-paced environment
- A builder mindset with the curiosity to uncover problems, propose solutions, rapidly prototype ideas, and personally turn those ideas into working capabilities
Desirable
- Experience supporting enterprise customers in ERP, financial software, payroll, workforce management, restaurant technology, or other operational SaaS platforms
- Experience working with multi-location or franchise businesses
- Familiarity with enterprise integrations, APIs, middleware, and data architecture
- Experience building reusable frameworks, playbooks, or operating models that improve scalability
- Experience partnering closely with Product and Engineering to influence roadmap priorities and product readiness
- Consulting experience with firms such as Deloitte, Accenture, Slalom, PwC, or EY, or equivalent enterprise transformation experience
- Experience deploying AI-powered applications or automations into real-world business environments and driving adoption with end users
What the job involves
- As a Customer Architect, you'll play a critical role in helping customers realize the full value of the Restaurant365 platform
- You'll design scalable solutions spanning product configuration, integrations, business processes, and operational workflows, while identifying opportunities to solve meaningful business problems with AI
- You'll personally architect and build AI-powered applications, agents, automations, and workflows for both customers and internal Restaurant365 teams
- You'll be expected to move from problem discovery and solution design to hands-on building and deployment, using modern AI development tools to turn ideas into working solutions
- You'll work closely with Customer Success, Product, Engineering, Professional Services, and Support to remove technical and operational barriers while helping shape the future of Enterprise Customer Success at Restaurant365
- Partner with Strategic Customer Success Managers to support Restaurant365's largest enterprise customers and serve as the technical advisor for complex customer environments
- Diagnose technical, operational, and workflow challenges across customer environments, integrations, and business processes, and design scalable solutions that improve business outcomes
- Proactively identify opportunities across customer and internal workflows where AI, automation, or custom applications can eliminate manual work, improve customer outcomes, or solve complex operational challenges
- Personally architect and build AI-powered solutions, including agents, custom applications, automations, integrations, and intelligent workflows, using modern AI development tools such as Claude Code, Codex, and similar technologies
- Take solutions from concept and prototype through deployment, with appropriate consideration for application architecture, APIs, data flows, security, permissions, data handling, reliability, and maintainability
- Drive cross-functional alignment across customer and internal stakeholders to define technical strategy, resolve complex challenges, and move solutions forward
- Develop reusable playbooks, solution patterns, and AI capabilities that can scale across customers and internal teams
- Reduce reactive firefighting by identifying and solving systemic issues that impact multiple customers
- Define evaluation criteria for AI features, implement monitoring and safety guardrails, and measure performance against business outcomes
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. Its expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2024, and its $175 million will be invested in further enhancing its product. The company's success is unprecedented, as most would bet that the post-pandemic restaurant industry would struggle to get back on its feet. Restaurant365 defied expectations and actually turned out to be the company that COVID-hit restaurants relied on to keep their heads above water. This goes some way to explain the success of the company, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(Co-Founder & CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Co-Founder & Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Co-Founder)Previously CRM Managing Partner and Board Member at Dynamic Methods.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 13 more jobs at Restaurant365