Customer Success Lead, Burq
AI-powered last-mile delivery
Job no longer available
AI-powered last-mile delivery
21-100 employees
Job no longer available
21-100 employees
Company mission
To make offering delivery simple, flexible, and turnkey for enterprises.
Role
Who you are
- This role is for someone who thrives in a fast-paced, B2B SaaS environment and can handle both strategic and tactical responsibilities
- 5+ years of experience in a customer success or account management role, ideally within B2B SaaS companies
- Strong experience working with SMB and enterprise accounts
- Experience in API integrations, customer onboarding, and utilizing platforms like HubSpot for customer management
- Strong analytical skills with the ability to interpret data and drive decision-making
- Excellent communication skills and the ability to engage and build relationships with both customers and internal teams
- Deep understanding of retention metrics and how to use data to drive customer success
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities
What the job involves
- The Customer Success Lead will play a critical role in ensuring our customers’ success, from onboarding to ongoing relationship management
- This is a very hands-on, high-impact position that combines strong leadership with a deep understanding of customer needs and a keen grasp of operational metrics
- You’ll manage customer success across both SMB and enterprise accounts, driving engagement and retention through robust processes and proactive support
- Lead the onboarding process for new customers, including API integrations, dashboard setup, and ensuring the right delivery companies are activated based on their specific needs
- Collaborate with sales teams to duplicate deals in HubSpot and ensure proper transitions from sales to customer success
- Utilize data to identify at-risk customers and implement corrective actions
- Build and implement processes that ensure the effective delivery of customer success and a seamless onboarding experience
Our take
For many B2C businesses, surviving today means meeting the on-demand delivery needs of consumers - something that can be difficult to achieve as a small business. Whilst last-mile delivery warehouses save small businesses from having to build their own delivery infrastructure, working exclusively with a single provider can greatly limit delivery options and stall a company's growth.
Burq provides an on-demand B2C delivery service platform which allows businesses to access multiple delivery providers for same-day delivery. The platform integrates directly with major sales platforms such as Zapier and Shopify, offering an analytic dashboard and delivery tracker across different modes of transport and providers.
Taking advantage of the expanding last-mile delivery sector, Burq has scaled its operations, swiftly building a thriving customer base in the small retailer and startup sectors. Having received funding from investors such as Village Global, it continues to launch new features and gain recognition as a partner for business growth.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company HQ
SoMa, San Francisco, CA
Leadership
Salman Habib
(Co-Founder)Previously co-founded HelpED Foundation where they served as the President. They also co-founded/ served as the CEO at Hellofriend.
Shaban Habib
(Co-Founder)Co-founder of HelpED Foundation and Hellofriend. Previously co-founded Hilfe Billing Providers and worked in Business Data Management at SunTrust.
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