Account Manager, Mintlify
$160-210k
OTE
$120-150k
BASE
+ Equity
Documentation platform
Open for applications
Documentation platform
1-20 employees
Open for applications
$160-210k
OTE
$120-150k
BASE
+ Equity
1-20 employees
Company mission
To empower millions of developers worldwide.
Role
Who you are
- 3-5 years in B2B SaaS account management or customer success with quota responsibility (not pure CS/support roles)
- Experience selling to or supporting technical buyers. Must understand API documentation, developer workflows, and technical decision-making processes
- Mastery of CRM/sales tools. Salesforce required, experience with engagement platforms (Outreach, Salesloft), data enrichment tools (ZoomInfo, Clay), and product analytics (Posthog, Amplitude) strongly preferred
- Proven track record of 110%+ net revenue retention in a similar-sized book of business (500-1500 accounts or $1-3M ARR managed)
- SMB/mid-market background: Experience managing high-volume, lower-ACV accounts ($2-15K). Enterprise-only backgrounds typically don't translate to this segment
- Bonus points for devtool experience, experience working in a startup environment, experience with developer relations or technical community building, and/or possessing a technical mindset
- You're comfortable with ambiguity and building systems from scratch - you don't need perfect processes to start executing. You document your learnings and create frameworks others can follow - thinking in playbooks, not one-off actions
- You view every customer conversation as opportunity for expansion, not just relationship maintenance. You feel comfortable asking for more business
- You lead with curiosity and business outcome discovery before pitching features. You understand customer success drives expansion
- You have a bias for action: moving quickly, testing hypotheses, and iterating based on results. You don't wait for perfect data or complete systems
What the job involves
- Generating expansion pipelines from existing accounts
- Analyzing account cohorts, identify expansion patterns, and build business cases with ROI calculations
- Multi-product selling: Articulating value of different pricing tiers, usage-based expansion, and feature upsells for technical products with multiple expansion vectors
- Launching account management function, building playbooks, and establishing new customer engagement programs
Our take
Software documentation has long been a challenge for developers, requiring significant time and effort to create and maintain. As companies like Stripe and Twilio set higher standards, the pressure on teams to produce clear, interactive documentation has increased, leaving many struggling to keep up with expectations.
Mintlify addresses this problem by offering a suite of documentation-authoring tools that simplify the creation process. The platform enables auto-generation of documents from codebases, features built-in templates, and incorporates AI-powered chatbots for enhanced user interaction.
With a growing customer base that includes prominent brands like Anthropic and Fidelity and the recent closure of a successful funding round, Mintlify is poised for continued success. The company aims to further innovate its platform by personalizing content and enhancing AI capabilities, positioning itself to meet the evolving needs of software documentation and support in the tech industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2024
$18.5m
SERIES A
May 2022
$2.8m
SEED
Total funding: $21.5m
Company benefits
- Flexible work culture
- 20 days paid time off every year
- Health, dental, vision
- 401k or RRSP
- Free lunch and dinners
- $700/year work setup stipend
- $200/month wellness stipend
- Annual team offsite
- Unlimited free mints
Company HQ
SoMa, San Francisco, CA
Leadership
Hahnbee Lee
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode). Experienced Software Engineer, having worked at Duolingo, Cornell Design & Tech Initiative, Cornell Rocketry Team, Tribe Community Platform, Vera.Zone, GoodStuff and Leidos.
Han Wang
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode) and Foodful. Also an experienced Software Engineer having previously worked at Bettermode and Facebook.
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