Customer Success Architect, Sigma Computing
$110-145k
+ Stock Options
Up to 50% travel required
Business intelligence software solutions
Be an early applicant
Business intelligence software solutions
201-500 employees
Be an early applicant
$110-145k
+ Stock Options
Up to 50% travel required
201-500 employees
Company mission
To empower everyone to make the best possible decisions at every turn by removing the barriers that prevent people from analyzing data across sources and delivering the full spectrum of self-service cloud analytics and business intelligence.
Role
Who you are
- Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
- Customer relationship skills
- Experience implementing production business intelligence solutions
- Embedded experience
- Experience with database concepts
- Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
- Bachelor’s degree in computer science or related field or equivalent technical experience
- Ability to work remotely full-time with
- Experience at a SaaS company or with cloud architectures
- Experience with data analytics business use cases
- Startup experience
What the job involves
- The Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience
- Customer Success Architects are responsible for making sure that our customers are meeting their objectives
- They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers
- CSA supports multiple post-sales roles including GTM, Support, & Product
- Sigma champion and product expert, customers will look to you for advice and expertise
- Advisor to our customers on technical best practices including
- Sigma best practices and patterns
- Performance and tuning
- Security including SSO, team organization, and row-level security
- Embedded and API access
- Related data products like CDW, ETL, and catalog tools
- Capture product feedback from customers and engage with the product team to improve our product roadmap
- Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
- Cultivate customer references for the marketing team
Our take
Sigma Computing is cloud analytics and business intelligence solution that provides live access to cloud data warehouses using an intuitive spreadsheet interface, allowing customers to analyze data and make insight-driven decisions in a matter of moments, not weeks. The company’s unique architecture of expanding data improves both performance and security by exclusively retaining data in cloud warehouses like Snowflake.
The company boasts more than 220 enterprise customers, including US Foods, Blackstone, and Athenahealth, who rely on Sigma Computing to make confident data-driven decisions. The company’s iterative and community-driven approach to A&BI frees data experts to focus on more innovative, fulfilling initiatives.
The company’s impressive funding rounds, co-led by D1 Capital Partners and XN, with support from exciting investors including Snowflake Ventures, Sigma Computing aims to continue to rapidly scale and democratize data analytics for organizations of all sizes.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2024
$200m
SERIES D
Dec 2021
$300m
SERIES C
Total funding: $566.3m
Company benefits
- Medical/Dental/Vision Insurance
- 401(k)
- Flexible Vacation
- Flexible Schedule
- Access to Health & Wellness Partners
- Parental Leave
Company values
- Assume Best Intent - We seek multiple perspectives to better understand where others are coming from, including our customers, partners, and each other
- Communicate Freely - We speak up when we have questions or ideas. We explain why decisions were made and are always open and honest with each other
- Be Curious & Constructive - We are curious about the world around us and want to dig into data to find our own answers and enable our customers to do the same!
- Be Smarter Together - We are greater together than the sum of our parts
- Aim for Greatness - We believe that failing at something great is better than succeeding at something mediocre
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Rob Woollen
(CTO)Previous Entrepreneur in Residence at Sutter Hill Ventures. Served as CTO & SVP (Platform Product Management) at Work.com. Worked as a Chief Architect at BEA Systems and was a Software Engineer at HP.
Jason Frantz
(Chief Architect)Previously served at the CTO at Sigma Computing. Previous Entrepreneur in Residence at Sutter Hill Ventures. Worked as a Software Architect at MapR Technologies, previous Software Engineer at both Clustrix and Agami Systems.
Mike Speiser
(Board of Directors)Founding Investor & Board Member of Snowflake, Sila Nanotechnologies Inc., Lancework, Clumio, Observe Inc., Ghost, Luminary Cloud, Transposit, Stealth, and Pure Storage (previous Board Member). Co-Founder of Epinions.com. Previous VP of Community Products at Yahoo, and VP of Product Management & Product Marketing at Symantec.
Share this job
View 39 more jobs at Sigma Computing