Senior IT Engineer, Alan

• 5+ years in IT engineering, platform, systems or corporate engineering, with real ownership of production-facing systems
• Depth in at least one area (platform & automation, identity, endpoint & security) and demonstrated range beyond it
• You write code: not necessarily as a full-time software engineer, but Python, APIs and pull requests in a shared repo should feel normal
• Structured problem-solving: diagnoses methodically, asks the right clarifying questions, thinks about failure modes and rollback
• Comfort with regulated environments: health data, ACPR, ISO 27001, HDS
• Automation & AI appetite: uses AI tools smartly to accelerate their own delivery, with an instinct for what should be automated or delegated to AI rather than repeated
• Ownership & autonomy: drives topics forward without hand-holding, including when they cross into someone else's perimeter
• Written communication: Alan is written-first; decisions get argued in public documents and challenged by people outside your team
• Pragmatic judgment: balances "perfect" vs. "good enough", decides with incomplete information
• Documentation culture: reduces bus factor through clear documentation and knowledge sharing
• Languages: Fluent English & Professional French

Desirable

• Alan is scaling internationally (800+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Engineers to build and own the internal technology platform every Alaner works on: identity and provisioning, endpoint and SaaS security, the tooling behind our clinics, and the automation that keeps IT from scaling linearly with headcount
• The scope below is what the team owns, not a checklist for one person. You'll be staffed on one or two of these areas at a time, according to your strengths and interests, and it will evolve through time based on company needs and personal appetite
• Staying close to users keeps us building the right things: you'll spend up to 2-3 days a month on IT support, seeing first-hand where friction lives and what's worth automating next
• Own and extend automations on Alan Home, our internal provisioning engine
• Maintain, extend and improve helpdesk automation, SaaS provisioning flows, and onboarding/offboarding pipelines
• Own the meeting room AV and room-booking platform as a product, replicable across offices
• Own the IT side of the employee lifecycle (onboarding, offboarding, mobility between jobs and countries) across Google Workspace, SSO/SAML and our SaaS ecosystem
• Grow our role-based access model: extend it to more tools and refine the permission groups, so access is granted by role rather than case by case
• Make employee lifecycle events reliable, fast and auditable end-to-end
• Own access reviews and least-privilege models; produce and maintain the evidence our auditors rely on
• Own SaaS procurement and license management: vendor relationships, renewals, and cost optimization across our stack
• Own the Mac fleet in Kandji: enrollment at scale, role-based blueprints, fleet compliance
• Cloudflare WARP, SaaS security controls
• Maintain and strengthen our ISO 27001 certification and drive ACPR and pentest remediation on the endpoint and platform scope
• The IT layer behind Alan's clinics: practitioner tooling, equipment, access
• Role and permission automation for healthcare professionals, and their support and escalation process
• Make international expansion something IT accelerates, not something it slows down: a repeatable process where every new market (Canada, KSA, Armenia...) launches on our standard stack from day one
• Bring acquired entities onto that same platform
• First 3 months
• Acquire technical knowledge on Alan's platform: Alan Home, Google Workspace/SSO, Kandji, Cloudflare WARP
• Take one project end-to-end and ship a first increment
• Join the IT oncall team as technical escalation
• First 6 months
• Own a workstream end-to-end
• Deliver one automation or hardening initiative end-to-end
• Take up documentation and automation on your scope and reduce significantly the bus factor on it
• Mentor IT teammates on your core expertise
• First year
• Deliver measurable IT toil reduction on your scope
• Set the technical standards on your domain: how we build, document and review it
• Build strong cross-functional partnerships (Engineering, Security, Workplace, Clinic, People, Audit)
• Contribute to hiring and onboarding new teammates
• 3 years
• Lead major projects end-to-end across several communities
• Be the reference the team relies on across at least two domains
• Mentor the IT team and beyond, and scale IT without a linear increase in manual work
• As the community grows, there is room to take on more responsibility: leading a crew, owning cross-community projects, mentoring, hiring