Enterprise Customer Success Manager, Aibidia
2 days a week in office
Providing the technology that enables businesses to make more considered transfer pricing decisions
Job no longer available
Providing the technology that enables businesses to make more considered transfer pricing decisions
21-100 employees
Job no longer available
2 days a week in office
21-100 employees
Company mission
A better way to manage cross-border business.
Role
Who you are
- Proven experience in client-facing roles, ideally within SaaS or professional services, supporting large multinational enterprises
- Exceptional communication skills in English, with the ability to engage and influence stakeholders from CFOs to Heads of Tax
- Strong project management skills with a proven ability to deliver complex projects and drive measurable results
- Passion for technology adoption and a strategic approach to building long-term, value-based client relationships
- A problem-solver and critical thinker, with the ability to guide customers through challenges and decisions
- Self-starter mindset — proactive and comfortable in a fast-paced, dynamic environment
- A curious, performance-driven attitude, always looking for ways to innovate, improve, and deliver on goals
- A team player who values feedback, knowledge sharing, and cross-functional success
Desirable
- Background in Finance or Tax, particularly transfer pricing, direct/indirect tax, or international tax
- Experience at a Big 4 firm or in-house tax/finance role
- Additional language skills — especially French or German — are highly valued
- Previous experience in an early-stage SaaS startup environment
What the job involves
- We're looking for an Enterprise Customer Success Manager to build long-term strategic relationships with our largest customers, ensuring they gain maximum value from our platform and become lifelong Aibidia advocates
- In this role, you’ll serve as the trusted advisor and primary point of contact for your portfolio of enterprise clients
- You’ll lead onboarding, drive product adoption, and champion customer success while closely collaborating with internal teams and stakeholders to deliver world-class experiences
- This is an exciting opportunity for a commercially minded, customer-obsessed professional who thrives at the intersection of technology, transfer pricing, and global business
- Act as the main point of contact for your enterprise customers, guiding them through their journey with Aibidia and building deep, trusted relationships
- Lead successful onboarding and implementation programs by defining clear steps, milestones, and success criteria
- Resolve complex customer challenges by analysing issues and helping clients determine the best course of action
- Own net revenue retention across your customer base by managing renewals, identifying growth opportunities, and driving platform adoption
- Deliver consistent, high-impact engagements such as Quarterly Business Reviews and annual face-to-face meetings
- Be the internal voice of the customer, advocating for client needs and sharing feedback with Product, Sales, and Leadership
- Partner closely with Transfer Pricing Experts and cross-functional teams to drive customer outcomes and growth initiatives
- Scale adoption and success by contributing tools, processes, and best practices that enhance team performance
- Leverage data insights to proactively identify risks and opportunities, minimising churn and maximising client satisfaction
Salary benchmarks
Our take
As the world’s first digital transfer pricing platform, Aibidia addresses the main issues that are plaguing the $28 trillion international trade sector, such as the laborious and expensive management process. While 80% of the world’s trade is driven by transfer pricing, the management processes have remained largely manual, which makes Aibidia’s platform all the more necessary to companies wishing to accelerate control and visibility.
The company’s platform provides a single source of truth for managing complex tasks, empowering multinational companies and their advisors to modernise and optimise how they handle global cross-border business and transfer pricing obligations.
Its suite of solutions saw an increase in demand throughout 2022, resulting in a 4x increase in revenue. The company’s March 2023 injection of capital is being invested into the expansion of its product and engineering teams.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
5 people
Elena Pangrazzi, Customer Success Lead
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2025
$28.9m
SERIES B
May 2023
$15.3m
SERIES A
Total funding: $49.5m
Company benefits
- Health insurance / occupational healthcare - We prioritize your well-being with comprehensive health insurance coverage/occupational healthcare, ensuring all Aibidians are cared for
- Hybrid work - Experience flexibility with our hybrid work options. Enjoy a mix of collaborative office days with colleagues and productive remote work days, all tailored to support your work-life balance
- Flexible hours - We understand that daily life doesn't always follow a set schedule. That's why we offer flexible work hours, allowing our employees to customize their workday to accommodate personal commitments and preferences better. Whether you're an early bird or a night owl, our flexible approach promotes a better work-life balance for everyone
- Paid time off - Recharge, relax, and pursue your passions outside of work with 25 days of paid time off, plus additional company holidays on Christmas Eve and New Year's Eve
- Generous parental leave - We understand the importance of family bonding during significant life moments. That's why we offer generous parental leave policies to support all parents in welcoming their newest family member. We believe in promoting equality and inclusivity, ensuring that both parents have the opportunity to take time off to care for and bond with their child
- Work-life balance initiatives - We are committed to fostering a healthy work-life balance for all Aibidians. Our range of initiatives is designed to support your well-being, ensuring you can excel in both your personal and professional pursuits. Join in for our Sport of the Month, Afterwork walks, and Virtual Coffees to connect with colleagues and rejuvenate outside of work hours
- Team events - We foster our vibrant culture through exciting events designed to bring us together. From casual team socials and afterworks to our highly anticipated annual summer and winter parties, we create opportunities to connect and celebrate
- Workplace perks - Explore our range of workplace perks, including amenities like snacks at the office, and our lunch and culture benefits, designed to elevate your workplace experience; please note that offerings may vary by office location
- Choice of work equipment - We understand the importance of having the right tools for the job. That's why we offer our employees the flexibility to choose their preferred laptop, headphones, and phone subscription, empowering them to work efficiently and comfortably
- Yearly professional development budget - Advance your skills with personalized development opportunities, complemented by an annual 200€ personal development budget to support your growth journey. Additionally, we support employees with certifications or trainings required for success in their role
Company values
- Trust
- Kindness
- Respect
- Community
- Happiness
- Customer Centricity
Company HQ
Helsinki
Articles
Leadership
Kim Jämiä
(Co-Founder & Chief Solutions Architect)Former CTO of Alder & Sound, BI Architect & Software Developer at Evitec Profit Software, and Systems Designer at Evolvit.
Simo Leppänen
(Co-Founder & Chief Analyst)Former Economist at Alder & Sound and Research Fellow At Aalto University School of Science & Technology.
Tom Kaijasilta
(Co-Founder & Chief UX Officer)Previous Head of Sales & Marketing at Valepa and Community & PR Manager at TeamUp.
Hannu-Tapani Leppänen
(Co-Founder & CEO)They are also the current Chairman of the Board of the company. Founding Partner and Former Chairman of the Board and Data & Analytics Services at Alder & Sound.
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