Customer Success Team Lead, CoachHub
EMEA South
AI-powered coaching software
Be an early applicant
AI-powered coaching software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To democratise coaching for all career levels worldwide.
Role
Who you are
- 3–4+ years of experience in Customer Success with ownership of customer retention, renewals and long-term customer health
- 2+ years of experience leading and developing high-performing teams
- A genuine passion for coaching and developing people, with a track record of helping others grow
- The ability to inspire, motivate and provide clear direction, particularly during periods of change
- Confidence in addressing performance challenges constructively and early
- Experience working in a fast-paced scale-up or high-growth environment, with the adaptability to thrive through ambiguity
- Strong organisational skills with a process-oriented mindset and excellent attention to detail
- A hands-on leadership style - you enjoy rolling up your sleeves when the situation requires it
- Full professional proficiency in English and French
- Experience within Learning & Development, HR Tech or a related SaaS environment, is a plus
- If you’re excited about the role but don’t tick every box, we encourage you to apply. Growth starts with taking a chance
What the job involves
- We're looking for a Team Lead, Customer Success to lead and develop a team of Customer Success Managers across our South EMEA region
- This is a hands-on leadership role where you'll be responsible for driving your team's performance, supporting their growth and ensuring exceptional customer outcomes. You'll coach your team through opportunities and challenges, partner closely with cross-functional stakeholders and, when needed, step into customer conversations yourself
- As our Customer Success organisation continues to evolve, you'll also play an important role in shaping how we work - improving processes, raising standards and helping the team scale successfully
- Lead, motivate and develop a team of 7-10 Customer Success Managers across our Southern EMEA region
- Hold regular 1:1s, set clear expectations and create an environment where people can grow and perform at their best
- Address performance challenges with clarity, fairness and consistency
- Foster a culture of continuous learning through regular coaching and actionable feedback
- Take ownership of customer health, retention and renewals across your team's portfolio
- Support your team with account strategy, executive stakeholder management and complex customer situations
- Act as the primary escalation point for at-risk customers
- When required, personally manage a small portfolio of strategic customer accounts
- Continuously improve team processes, ways of working and operational excellence
- Ensure CRM data, reporting and customer records remain accurate and up to date, providing clear visibility into team performance
- Partner closely with Sales, Product, Operations and other cross-functional teams to deliver a seamless customer experience
- Help scale Customer Success by identifying opportunities to improve efficiency, consistency and customer impact
Our take
CoachHub is a global talent development platform helping organisations improve leadership, performance, and employee growth through coaching. It wants to make coaching accessible to employees at all levels, not just senior executives, by combining human expertise with technology. Built on behavioural science, it supports both individual development as well as organisational change.
CoachHub delivers digital coaching programs that connect employees with certified coaches alongside AI-driven tools. Its platform is designed to scale across entire organisations, supporting areas like leadership development and change management. With over 3,500 coaches in 90 countries and session in 80+ languages, the company serves more than 1,000 clients worldwide, signalling just how strong its global reach is.
Its AI coach, AIMY™, has gained traction with high engagement and satisfaction, and now the more recent launch of AIMY™ 2.0 adds more personalised, data-driven features. The company is also positioning itself as a partner during corporate restructuring, using coaching to help leaders manage change, showing CoachHub is set on continued growth and deeper relevance in enterpise transformation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Dec 2024
$42.1m
GROWTH EQUITY VC
Jun 2022
$200m
SERIES C
Total funding: $374.2m
Company HQ
Government District, Berlin, Germany
Leadership
Matti Niebelschütz
(Co-Founder & CEO)Matti previously founded Rocket Internet where he served as the CEO. He also founded Elite Startup Management, MyParfum, Personology, Choice of Nature, and Flaschenlabel.de.
Anja P.
(CPO)Prior to joining CoachHub in 2025, Anja was the CPO at Periskop Partners, Tibber, Otrium and Uberall. She also spent 5 years at King as a Senior HR Director.
Kerimcan Oral
(CFO)Prior to joining CoachHub in 2020, Kermican was the CFO at Medigo and served as a VP at bain Capital Credit.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at CoachHub