Senior Analyst, OpenTable
Revenue Strategy & Operations
CA$84-95k
+ Annual Bonus
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
CA$84-95k
+ Annual Bonus
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations
- This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations
- Experience with Salesforce, Tableau, SQL queries, and a finance or analytics background preferred
- 4+ years of experience in an analytics, operations, or strategy role
- Experience with Snowflake or any other relational database
- Strong SQL skills + Experience with design and development of ETL processes
- Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience preferred
- Knowledge in Salesforce, Preset/Superset, Snowflake
- Operational experience in measuring and improving efficiency, utilization, scale initiatives etc
- High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
- Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
- Understanding of sales process within OpenTable, or equivalent sales process experience
What the job involves
- Reporting to the Sr. Director, Revenue Strategy, Operations, and Analytics, this position is responsible for supporting a variety of sales and services related programs, operations, initiatives, and analytics in the United States
- The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, operations, finance, product, and data analytics to support the design, implementation and continued optimization of multiple business needs
- This includes delivering data-driven insights to internal partners to inform short and long term strategy and action plans
- The ideal candidate will be able to recognise and understand the relationship between clean data, clear & efficient processes, and reporting
- The Sr. Analyst level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, the ability to learn quickly, and to be able to work in ambiguity
- You'll be able to navigate the roles, reporting, and reality of the business in the field
- Sophisticated analytics to support global Sales, Services, and Marketing decisions, including recurring monitoring of key performance metrics and the health of specific business segments
- Prepare and present analyses and narratives for audiences ranging from field sales to senior leadership
- Translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales, marketing and operations teams
- Cultivate and manage strategic relationships with various sales leaders, partnering with them to drive key initiatives and measurable results across diverse business segments
- Manage flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for various ad hoc analyses, reporting needs, process and system enhancement requests
- Partner with Salesforce and BI teams to implement process and data optimizations
- Build and maintain financial models, forecasts and dashboards for various business scenarios
- Salesforce.com (SFDC) data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation management
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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