Customer Success Manager, Fullpath

$88-118k

OTE

$80-88k

BASE

Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description

Google Analytics

Google AdWords

Junior and Mid level

New York

Occasional travel requirements

Office located in Teaneck, NJ

Customer engagement platform for automotive dealerships

Be an early applicant

Customer engagement platform for automotive dealerships

201-500 employees

B2BArtificial IntelligenceEnterpriseTransportDeep TechMachine LearningSaaS

Be an early applicant

$88-118k

OTE

$80-88k

BASE

Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description

Google Analytics

Google AdWords

Junior and Mid level

New York

Occasional travel requirements

Office located in Teaneck, NJ

201-500 employees

B2BArtificial IntelligenceEnterpriseTransportDeep TechMachine LearningSaaS

Company mission

To create a technology that upends digital marketing in the automotive industry.

Job

Company

Role

Who you are

We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success!
2+ years of customer success experience in a B2B Automotive SaaS company
Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
High level of competency working with data to drive business focus and decision making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication

What the job involves

As an Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes
Reporting to a Manager of Customer Success
Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
Execute a framework to communicate ROI proactively - identify risks and minimize churn
Analyze our customers' performance based on data and work with the customers to optimize success
Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
Understand our customers’ business models and industries to best position adaptive insights to support their business goals

Our take

Automotive dealerships have been a fixture in the US for over a hundred years, operating with a relatively unchanged model for most of that time. But with post-pandemic consumer attitudes remaining strongly at a preference for online and remote services, dealerships need to change the way they sell cars and adopt digital tools to do so. Fullpath, formerly AutoLeadStar, provides a customer data and experience platform for the automotive industry to automate outdated systems and implement AI in decision-making for dealerships.

Fullpath was founded in 2016, to combat the technologically thin “faux digital” operations in dealerships, by building an advanced digital platform that mimics how dealers market and sell in real life. Its AI-powered automation technology enables personalized marketing, digital commerce, and consumer engagement, informing and executing intelligent decisions for the industry. With strong evidence that digital capabilities correspond to increased car sales, Fullpath is in good standing to reap the benefits of fulfilling dealerships’ digital transformation needs.

Fullpath has raised considerable investment which is cited to go towards technology and product development, hiring talent, and building up its customer support infrastructure to support the industry in digital transformation. The company’s software is already used by roughly 1000 dealerships across the US and Canada.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

42% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 4 rounds)

Nov 2022

$40m

SERIES C

Apr 2020

$0.4m

LATE VC

Total funding: $47.4m

Company benefits

Learning and growth opportunities within a fast-paced tech startup environment
An awesome team of forward-thinking, innovative go-getters
A family-friendly atmosphere

Company HQ

Brickell, Miami, FL

Leadership

Aharon Horwitz

(Co-Founder & CEO)

Also CEO of 40Nuggets. Founder and former Co-Director of PresenTense Group.

Yishai Goldstein

(Co-Founder & CTO)

Former CTO of 40Nuggets.

Eliav Moshe

(Co-Founder & CPO)

Co-Founder and former Chief of Product at 40Nuggets.

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