Customer Care Agent, Numan
Share options available
More information about location
Digital healthcare partner
Open for applications
Digital healthcare partner
201-500 employees
Open for applications
Share options available
More information about location
201-500 employees
Company mission
To empower people to take control of their health.
Role
Who you are
- Loves problem-solving and connecting with people
- Gets satisfaction from providing excellent customer care and going the extra mile to make someone happy
- Has experience of, or a desire to work in a startup environment, with a small team and high levels of ownership with light process infrastructure
- Ideally, have experience with Intercom, Salesforce, Intercom or equivalent experience but if not, you are a tech savvy quick learner
- Has excellent English (written and spoken)
What the job involves
- As one of our Customer Care Agents, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand
- Our Customer Care team works under various shift patterns that may include weekends (e.g. Wed - Sun) so you’ll need to be comfortable with this
- Offering customers empathetic and personal service expected of the Numan brand
- Solving queries on first contact as far as possible, always taking ownership of the customer’s problem
- Working in Intercom covering phone, messaging, social channels and email
- Working closely with our pharmacy and clinicians to resolve patient queries
- Keeping an accurate record of customer enquiries and complaints
- Handling queries of a sensitive nature in a confidential and safe way
- Sharing the voice of the customer with colleagues in the business and suggesting better ways to work
- Able to work with little supervision
Our take
Numan is a digital health startup that was initially focused on treatments for men, offering a range of solutions for erectile dysfunction (ED) and hair loss, both themes related to male self-esteem that are often avoided and ignored.
The company has since expanded into areas like premature ejaculation and weight loss, alongside a comprehensive suite of diagnostic blood tests, live doctor consultations, and various personalised supplements. More recently, it has expanded its weight loss category into women's health, paving the way for a broader range of female treatment categories. In practice, Numan’s platform enables free online medical consultations, clinically proven treatments, diagnostics and personalised treatment plans.
And with solid funding, Numan is now working on further investments in technology and expansion of its operations. It's also made a number of key senior hires recently which will be sure to help enhance the company's product offerings and broaden its services to ultimately reach more customers.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
40 people
Shivani Sharma-Savani, Senior Clinical Lead
Our mission
The clinical team champions safety at every step, guiding and supporting patients throughout their journey in Numan’s holistic healthcare programs.Insights
5% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$20.1m
SERIES B
Sep 2021
$40m
SERIES B
Total funding: $73.1m
Company benefits
- 📈 - Share options
- 🏖 - 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan)
- 🩺 - Health insurance with Vitality
- 🧸 - Enhanced maternity and parental leave
- 🐥 - Nursery benefit provided by YellowNest
- 💼 - Employee assistance programme (access to therapy, financial planning and discounts)
- ⚖️ - Generous pension (includes both employee and employer contributions)
- 💻 - Flexible working options, including a dog-friendly office in Farringdon
- 📚 - Personal training and development budget via Learnerbly
- 👟 - Wellhub membership, giving you access to over 2,000 locations in the UK
- ☕️ - Free office snacks including breakfast items, soft drinks, tea and coffee
- 🚲 - Cycle to work scheme
- 🚆 - Season ticket loan
- % - Discount on Numan products for your friends and family
- 🤲 - Paid volunteering days
- 📅 - An additional 2 weeks off once you reach your 5th anniversary with Numan
Company values
- Patients first
- Learn Fast
- Own the quality
- Succeed together
- Care deeply
Company HQ
Farringdon, London, UK
Leadership
Sokratis Papafloratos
(Founder & CEO)Technology entrepreneur of companies like Togethera.com and Trusted Places. Angel investor of companies like the popular meditation app Calm, which in 2019 became the world’s first mental health unicorn.
Diversity, Equity & Inclusion at Numan
- Diversity at Numan At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.
- We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.
- Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.
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