Customer Care Agent, Numan
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Digital healthcare partner
Job no longer available
Digital healthcare partner
201-500 employees
Job no longer available
Share options available
More information about location
201-500 employees
Company mission
To build a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations.
Role
Who you are
- Loves problem-solving and connecting with people
- Gets satisfaction from providing excellent customer care and going the extra mile to make someone happy
- Has experience of, or a desire to work in a startup environment, with a small team and high levels of ownership with light process infrastructure
- Ideally, have experience with Intercom, Salesforce, Intercom or equivalent experience but if not, you are a tech savvy quick learner
- Has excellent English (written and spoken)
What the job involves
- As one of our Customer Care Agents, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand
- Our Customer Care team works under various shift patterns that may include weekends (e.g. Wed - Sun) so you’ll need to be comfortable with this
- Offering customers empathetic and personal service expected of the Numan brand
- Solving queries on first contact as far as possible, always taking ownership of the customer’s problem
- Working in Intercom covering phone, messaging, social channels and email
- Working closely with our pharmacy and clinicians to resolve patient queries
- Keeping an accurate record of customer enquiries and complaints
- Handling queries of a sensitive nature in a confidential and safe way
- Sharing the voice of the customer with colleagues in the business and suggesting better ways to work
- Able to work with little supervision
Our take
Numan is a digital health startup that was initially focused on treatments for men. The company offers a range of solutions for erectile dysfunction (ED) and hair loss, both themes related to male self-esteem that are often avoided and ignored.
The company has expanded into areas like premature ejaculation and weight loss, alongside a comprehensive suite of diagnostic blood tests, live doctor consultations, and various personalised supplements. More recently, it has expanded its weight loss category into women's health, paving the way for a broader range of female treatment categories. In practice, Numan’s platform enables free online medical consultations, clinically proven treatments, diagnostics and personalised treatment plans.
Numan will be using new resources for further investments in technology and expansion of operations. It's also made a number of key senior hires recently which will be sure to help enhance the company's product offerings and broaden its services to ultimately reach more customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$20.1m
SERIES B
Sep 2021
$40m
SERIES B
Total funding: $72.6m
Company benefits
- 🏝 - Holidays - 25 days per year (plus national holidays)
- 📈 - Share options
- 🩺 - Private healthcare
- 💻 - Hybrid working options
- 😇 - Paid volunteering days
- 🐶 - Work in a dog friendly office
- 🍼 - Enhanced parental leave
- 👟 - Gympass membership
- 🚲 - Cycle to work scheme
- % - Discount to our Numan products (also for family and friends)
- ⚖️ - Pension contributions (5% employer / 5% employee contributions)
- 📚 - Personal L&D budget
Company values
- Deliver sustainable results at speed: Every day counts. We address challenges immediately and set bold goals, knowing that our swift action is vital for our survival and success. Procrastination isn't an option; we act decisively today to create rapid, technology-driven solutions for our patients. Owning our work, learning from our mistakes, managing the risks is part of our velocity. We always find a way, and we build with the future in mind
- Own the quality: In our world, every detail counts. From major decisions impacting patient care to the punctuation in our FAQs. Each is a mirror of who we are. That’s why we meticulously care for every aspect - it’s the monumental and the minute that shape our identity and reputation
- Succeed together: We are one team. We collaborate; build upon each other's ideas and work, always assuming good intentions. Victory and defeat are shared experiences. Openness and honest feedback are key to our growth. We challenge and support each other, ensuring we voice concerns when things aren't working
- Care deeply: We strive to make a positive impact in every aspect of our work and life, ensuring that our actions contribute to a better world. This ethos drives us to care deeply for our colleagues, patients, and community
- Patients first: Every decision and action we take centres on meeting patient needs and improving their lives. In every meeting, solution, and day at work, our focus is clear: patient, patient, patient
Company HQ
Farringdon, London, UK
Articles
Leadership
Sokratis Papafloratos
(Founder & CEO)Technology entrepreneur of companies like Togethera.com and Trusted Places. Angel investor of companies like the popular meditation app Calm, which in 2019 became the world’s first mental health unicorn.
Diversity, Equity & Inclusion at Numan
- Diversity at Numan At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.
- We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.
- Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.
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