Implementation Manager, Rundoo

• Excellent communicator with a track record of building strong, consultative customer relationships
• Experience in project management with exceptional attention to detail
• Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process
• Valid U.S. driver’s license
• Comfortable with travel
• 1-2x a month

Desirable

• Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial sign-up, hardware ordering and setup, to training and providing day-of support
• Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience
• Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success

• Intro Call (20 minutes, remote) – An introductory call with Amanda to learn more about each other
• Round 1 (30 minutes, remote) – Resume and discovery interview with Vidhan, focusing on how you interact with clients and handle live, client-style questions
• Round 2 (1 hour, remote - potential for in person if it’s local to Redwood City / Chicago) –
• Session Agenda:
• Meet the team - Meet with Viviana and Jason
• Activities
• Part 1: Simulate a sales → Implementation handoff call
• A resource document will be provided - you’ll also have time to prepare and ask questions in person. The goal is to see how you develop an agenda, problem-solve live, and what types of clarifying questions you ask clients
• Part 2: Product Training
• We’ll go through a short demo of a section of Rundoo. You’ll then have time to explore independently and ask questions. Then, you’ll run a short training session on the section of Rundoo you reviewed
• Coffee / meal with the team (if in person)
• Final Call (15 minutes, remote) – Conversation with our CEO, Nick
• Reference check
• Offer