Implementation Manager, Rundoo
$80-100k
+ Equity package of $16k
All-in-one solution for building material sellers
Open for applications
All-in-one solution for building material sellers
21-100 employees
Open for applications
$80-100k
+ Equity package of $16k
21-100 employees
Company mission
To empower building materials suppliers with great technology.
Role
Who you are
- Excellent communicator with a track record of building strong, consultative customer relationships
- Experience in project management with exceptional attention to detail
- Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process
- Valid U.S. driver’s license
- Comfortable with travel
- 1-2x a month
Desirable
- Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries
- Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly
- Prior experience in education
- Experience driving change with customers adopting new workflows or systems
What the job involves
- Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial sign-up, hardware ordering and setup, to training and providing day-of support
- Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience
- Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success
Application process
- Intro Call (20 minutes, remote) – Meet a recruiter to learn more about each other
- Round 1 (30 minutes, remote) – Resume and discovery interview with Leigh, focusing on how you interact with clients and handle live, client-style questions
- Round 2 (45 minutes, remote) – Simulate an implementation handoff call using:
- A sample client profile, and
- The current implementation checklist
- You’ll have a few minutes to prepare after receiving the materials. The goal is to see how you problem-solve live and what types of clarifying questions you ask clients
- Final Call (15 minutes, remote) – Conversation with our CEO, Nick
- Reference check
Our take
Rundoo is an all-in-one selling platform designed to streamline the construction supply process, from online shopping to job-site delivery. By offering time and money-saving solutions, Rundoo helps construction sites avoid unnecessary delays and costs, such as sending skilled workers off-site to purchase aditional materials. This approach improves efficiency and reduces downtime for construction teams.
As the demand for construction material delivery services continues to grow, Rundoo stands out for its ability to offer a seamless, user-friendly platform that meets the specific needs of its customers. While other companies like TOOLBX and RenoRun are making strides in the industry, Rundoo's focus on reliability and ease of use positions it well for a future of success.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jun 2024
$11m
SERIES A
Total funding: $11m
Company HQ
Redwood City, CA
Leadership
Nick Hershey
(Co-Founder & CEO)Studied Mathematics at Stanford, and then worked as a Trader at Citadel. Also worked as a Product Manager at Enigma Technologies before co-foundign rudnoo in 2021.
Andrew Beckman
(Co-Founder & CTO)A Stanford graduate who started out interning at Apple. They previously served as the Director of Engineering at Anova Culinary before co-founding Rundoo in 2021.
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