Account Manager, Kody
Agentic commerce platform
Be an early applicant
Agentic commerce platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To bring the ease and optionality of online payments to brick and mortar businesses.
Role
Who you are
- Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus
- Professional experience in a fintech, SaaS, or payment services company
- Proven experience in Customer Success, Account Management, or Customer Operations
- Strong interpersonal and communication skills, with the ability to build rapport with clients
- Demonstrated problem-solving abilities, with a proactive and detail-oriented approach
- Experience in a fast-paced environment, with the ability to manage multiple priorities
- Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred)
- Flexible across time zones to support a global team
What the job involves
- We are seeking a results-oriented, strategic, and experienced Account Manager
- This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients
- Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs
- Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions
- Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling
- Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements
- Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement
- Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products
- Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping
- Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes
- Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives
Salary benchmarks
Our take
Recently, fintech innovators have been pushing to try and make brick-and-mortar commerce competitively seamless with online shopping. One area of focus is payments: how to offer them fast, directly and hassle-free. Kody is here to solve this issue for the hospitality sector.
Kody offers hospitality businesses an agentic commerce platform with embedded payments, which delivers a radically simpler and more cost-effective means of managing payments. Although there is competition in the space, Kody's all-in-one proposition gives it a vital edge.
With its comprehensive offering, Kody seeks to displace legacy POS providers. Strong funding supports it in this goal, enabling the company to pursue further development of its platform and the broadening of its reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2024
$20m
SERIES A
Nov 2022
$5m
EARLY VC
Total funding: $31m
Company benefits
- 25 days of holiday per year that increases to 27 after two years of service
- +1 bonus day per year to be taken on an occasion of your choosing
- Remote first and flexible working, with an option to work from our office in a WeWork in Shoreditch (completely optional)
- Enhanced maternity and paternity leave
- £1,000 annual learning and development allowance
- £200 once-off budget to make your home office set-up comfy
- Work from abroad for part of the year (subject to tax laws and customer needs)
Company HQ
London, UK
Leadership
Yoyo Chang
(CEO & Founder)A Cambridge grad who went on to found IIC Holdings and VC firm Nerd Ventures.
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