Head of Operations, Kinrock

• You want to be part of a high-quality, ambitious core team on a mission to achieve something great over the next decade
• You're wired to be hands-on—no task is beneath you, and you're always looking to raise the bar
• You have a demonstrable track record of excellence in previous roles, showing high standards, initiative, and clear results
• 5–10 years of experience in operations, with meaningful expertise in people ops, revenue ops, and compliance/resilience functions
• 3–5 years of experience in a B2B SaaS or B2B services business
• Proven ability to deliver operational improvements end-to-end
• Strong experience with CRM systems (ideally HubSpot) including configuration and administration
• Proficient Excel skills for operational tracking and analysis
• Ability to create performance-oriented processes systems—not just HR admin
• Exceptional documentation habits and attention to detail
• Strong communicator who builds trust and drives alignment across teams

Desirable

• Lead and improve people management across the group—including OKRs, monthly check-ins, performance management, hiring coordination, internal comms, and live job descriptions for employees and contractors
• Own CRM infrastructure (primarily HubSpot) across operating companies, working with internal teams and consultants to ensure system integrity and insight
• Optimise revenue operations and partnership processes across OpCos
• Act as the point of contact for all non-marketing external operational providers (e.g. IT, HR, insurance, legal, compliance)
• Oversee compliance requirements (GDPR, HR, health & safety), working closely with trusted external advisors
• Design and document internal processes that drive efficiency and service delivery
• Manage operations for offices in London, Bristol, and Edinburgh with support from local teams and contractors
• Develop operational playbooks to guide future post-acquisition integrations
• Hands-on role reporting to Founder / Managing Director

• 1. Apply with your profile
• 2. Video call with the Founder
• 3. In-person meeting with Founder
• 4. Character references
• 5. Video calls with Operating Co execs