Manager of Customer Success, AutoLeadStar
Post-sales
$100-120k
More information about location
Customer engagement platform for automotive dealerships
Open for applications
Customer engagement platform for automotive dealerships
201-500 employees
Open for applications
$100-120k
More information about location
201-500 employees
Company mission
To create a technology that upends digital marketing in the automotive industry.
Role
Who you are
- 5+ years in Customer Success within a B2B SaaS company
- 3+ years of experience with digital marketing platforms (Google, Facebook, Google Ads, Bing, Google Analytics)
- 1+ year of experience managing teams or acting as a team lead
- Automotive industry experience preferred
- Proficient in CRM systems and data-driven decision-making
- Skilled in building and implementing follow-up processes
- Strong problem-solving, adaptability, and solutions-oriented work ethic
- Excellent verbal and written communication skills
- Valid driver’s license; ability to travel to travel domestically by plane
- Legal authorization to work in the United States without the need for employer sponsorship now or in the future
- Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
- Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
- Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
What the job involves
- The Manager of Customer Success plays a key role in ensuring excellent customer experiences while driving business goals at Fullpath. You will lead a team, set performance goals, provide coaching, manage escalations, and support hiring and onboarding
- This role involves improving processes and developing new workflows to enhance team success and customer satisfaction
- Oversee and lead a team of Customer Success Managers (CSMs), providing mentorship, training, and professional development to support their growth
- Manage performance metrics tied to Customer Success, ensuring Fullpath initiatives are executed effectively and team goals are achieved
- Set the standard for excellence in both internal and external meetings, communications, and client interactions
- Design and lead impactful team meetings, fostering alignment and consistency in operational objectives
- Communicate updates, changes, and shifting priorities effectively, leveraging strong change management principles
- Provide structured feedback to direct reports, addressing challenges, opportunities, and overall performance
- Ensure quality and consistency in service delivery across all CSM-managed accounts
- Collaborate with clients and internal teams to drive success and strengthen partnerships
- Partner with HR and business leaders to interview, hire, and onboard new team members
Our take
Automotive dealerships have been a fixture in the US for over a hundred years, operating with a relatively unchanged model for most of that time. But with post-pandemic consumer attitudes remaining strongly at a preference for online and remote services, dealerships need to change the way they sell cars and adopt the digital tools to do so. Fullpath, formerly AutoLeadStar, provides a customer data and experience platform for the automotive industry, to automate outdated systems and implement AI in decision making for dealerships.
Fullpath was founded in 2016, to combat the technologically thin “faux digital” operations in dealerships, by building an advanced digital platform that mimics how dealers market and sell in real life. Its AI-powered automation technology enables personalized marketing, digital commerce, and consumer engagement, informing and executing intelligent decisions for the industry. With strong evidence that digital capabilities correspond to increased car sales, Fullpath is in good standing to reap the benefits of fulfilling dealerships’ digital transformation needs.
Fullpath has raised considerable investment which is cited to go towards technology and product development, hiring talent, and building up its customer support infrastructure to support the industry in digital transformation. The company’s software is already used by roughly 1000 dealerships across the US and Canada.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$40m
SERIES C
Apr 2020
$0.4m
LATE VC
Total funding: $47.4m
Company benefits
- Learning and growth opportunities within a fast-paced tech startup environment
- An awesome team of forward-thinking, innovative go-getters
- A family-friendly atmosphere
Company HQ
Brickell, Miami, FL
Leadership
Aharon Horwitz
(CEO & Co-Founder)Also CEO of 40Nuggets. Founder and former Co-Director of PresenTense Group.
Yishai Goldstein
(CTO & Co-Founder)Former CTO of 40Nuggets.
Eliav Moshe
(CPO & Co-Founder)Co-Founder and former Chief of Product at 40Nuggets.
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