Principal Delivery Manager, Mission Lane

• You are passionate about reimagining how we work through the seamless integration of process, technology, and human connection
• You are comfortable starting without a playbook
• You define what good looks like, test it with the teams doing the work, and refine it until it sticks
• You see connections across teams, including teams well outside Portfolio Management, and you anticipate the dependency before it becomes a delay
• You make sound sequencing and priority calls as the picture develops, and you explain your reasoning clearly
• You partner with executive leadership on delivery trade-offs and bring a clear recommendation to each conversation
• You are a recognized voice on delivery practice. Leaders turn to you when a delivery question needs a clear answer, and you help define the metrics that show how delivery is performing
• You guide other delivery professionals through coaching and example, and the practices you shape get adopted by the teams you work with
• 8+ years of experience delivering complex, cross-functional programs, including initiatives that span multiple organizations
• Track record of building delivery structure, processes, or engagement models where no established approach existed, and seeing them adopted
• Experience defining delivery metrics or standards that were later adopted beyond the team that created them
• Experience coordinating across organizations, anticipating unknowns, and handling late changes without disruption to the work
• Strong executive-level communication and facilitation skills
• Experience informally guiding or coaching other delivery professionals without formal management authority
• Ability to travel ~4+ times per year for high quality in person collaboration

Desirable

• We're looking for a Principal Delivery Manager to own delivery across Portfolio Management, reporting to the Senior Director, Portfolio Prioritization & Delivery
• A customer has paid on time for months, and Mission Lane notices. Their credit line grows, and the app lays out what they can do next. That moment comes out of Portfolio Management, where credit line decisions and the programs that recognize a customer's progress are designed and refined
• The Principal Delivery Manager, Portfolio Management shapes how that work gets planned, sequenced, and delivered. Your puzzle is deciding how to deliver while the best structure is still being discovered, keeping momentum and rigor in balance
• Mission Lane is standing up its first dedicated delivery team, and you will set the standard for how Portfolio Management delivers. Within a year, the teams you work with will run on a delivery approach you built and have adopted
• What you'll own:
• The delivery strategy and model for Portfolio Management, including how work is planned, tracked, reviewed, and communicated to executives, built around the outcomes its internal customers need
• Creatively changing how we deliver to drive faster impact across the organization as technology and working models rapidly shift
• Delivery discovery for multi-team initiatives, so large commitments are scoped and de-risked before work begins
• Coordination across every team Portfolio Management touches, with dependencies and unknowns surfaced early and complex cross-team problems identified proactively and driven to a solution
• The engagement model for Portfolio Management, covering execution planning, release planning, and how teams stay in step with each other and with executive leadership
• Delivery standards for Portfolio Management, built from the themes you see across its work
• Informal guidance for fellow Delivery Managers as delivery practice takes shape