Senior Product Manager, MongoDB
Post Sales
$136-266k
Office located in Palo Alto, CA
Modern data platform
Open for applications
Modern data platform
1001+ employees
Open for applications
$136-266k
Office located in Palo Alto, CA
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- 6+ years of Product Management experience in enterprise SaaS or cloud platforms
- Strong domain expertise in Customer Support tooling and Post-Sales solutions
- Experience building custom workflow applications, automation platforms, or AI-powered tools
- Deep knowledge of Sales and Service Cloud and customer lifecycle processes
- Experience working with telemetry, analytics, and customer health data
- Ability to partner effectively with engineering, operations, and business stakeholders
- Familiarity with AI-enabled Post Sales, focused on Customer Support workflows or automation tools
- Experience using product metrics and analytics to guide decisions
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
What the job involves
- The IT Go-to-Market (GTM) organization builds and operates the technology platforms that enable the end-to-end customer lifecycle, spanning Sales, Revenue Operations, Customer Support, Customer Success, and Professional Services
- As a Senior Product Manager on the IT GTM team, you will own the product strategy and roadmap for post-sales technology platforms, including CRM, Service Cloud, support operations, customer portals, AI-enabled support capabilities, and enterprise integrations
- You will partner with business and engineering leaders to define product vision, prioritize investments, and deliver scalable solutions that improve customer and agent experiences, drive operational efficiency, and support business growth
- Proven experience modernizing Technical Support platforms, including workforce planning, workflow automation and optimization, customer and partner collaboration and i, and knowledge-sharing solutions
- Strong understanding of end-to-end support user journey, including case creation and management, omni-channel case routing, prioritization, system integrations, and AI-driven proactive customer engagement
- Extensive knowledge of integration patterns across Salesforce Sales Cloud, Service Cloud, external support portals, and analytics platforms to deliver seamless customer and agent experiences
- Broad understanding of the post-sales ecosystem spanning Professional Services, Technical Support, and Customer Success, with the ability to design solutions that optimize cross-functional workflows
- Understanding of expertise in customer and support agent journeys, support processes, and operational workflows, with a track record of leading large-scale digital transformations and delivering custom solutions that address complex business challenges
- Expertise in building and scaling technology solutions for Customer Support, Customer Success, and Professional Services organizations
- Translate business strategy, customer needs, and operational priorities into scalable, platform-based product capabilities
- Partner with business and engineering leaders to align product investments with enterprise architecture, security, governance, and platform standards
- Develop clear product requirements (PRDs), prioritize roadmaps, define measurable success metrics, and drive adoption through data-driven decision making
- Balance short-term business priorities with long-term platform strategy to maximize customer value, operational efficiency, and business impact
- Champion a product-led mindset by continuously incorporating customer feedback, operational insights, and market trends into product evolution
- Partner with Customer Org and identify opportunities
- Represent the voice of the user, ensuring solutions address real operational challenges
- Communicate priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership
- Build strong partnerships with engineering teams, architects, and external vendors
- Own and maintain the product backlog and roadmap, prioritizing work based on business impact and technical feasibility
- Collaborate closely with engineering teams in an Agile environment to plan and deliver product releases
- Balance new feature development with platform improvements and technical debt
- Ensure smooth product delivery by managing cross-team dependencies and aligning stakeholders
- Partner with enablement and change management teams to drive adoption of new GTM capabilities
- Communicate product changes and new features across impacted teams
- Monitor KPIs and support incident or problem management when issues arise
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organizations modernize their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company HQ
Theater District, New York, NY
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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