Strategy & Operations Associate, Shiftsmart
Marketplace
$100-135k
+ Equity
15% travel required
4+ days a week in office
Custome enterprise workforce solutions
Be an early applicant
Custome enterprise workforce solutions
1001+ employees
Be an early applicant
$100-135k
+ Equity
15% travel required
4+ days a week in office
1001+ employees
Company mission
To revolutionize hourly work and build the world's leading platform for hourly workers.
Role
Who you are
- High ownership: You have 1-3 years of experience in operations, strategy & operations, consulting, or a similar fast-paced environment. You take responsibility for outcomes, not just tasks, and are proactive and persistent in driving problems through to resolution
- Analytical problem solver: You are comfortable using data to understand problems, develop insights, and make decisions. You have strong SQL or technical fluency and can translate analysis into action
- Results driven: You have a track record of hitting or exceeding targets and are motivated by measurable outcomes. You maintain urgency and focus even when faced with obstacles or setbacks
- Adaptable and independent: You thrive in ambiguity, learn quickly, and can operate with a high level of autonomy once given context and direction. You know when to make a decision independently and when to escalate
- Highly organized: You bring structure to complex or ambiguous work, ruthlessly prioritize, and consistently follow through across multiple workstreams
- Strong communicator: You communicate clearly and effectively across functions, build strong working relationships, and can drive alignment toward a shared outcome
What the job involves
- The mission of the Marketplace Associate is to help us successfully launch and scale high-quality fulfillment for our customers - ensuring the right workers are assigned, show up, and complete shifts as expected
- The early stages of a launch are the most critical in our ability to prove quality and execution, and this role will be responsible for helping ensure we deliver on that promise
- You will join the Marketplace Operations team ahead of several significant customer launches, with the opportunity to learn our marketplace systems and operating model through existing programs before growing into ownership of a major launch and its ongoing Marketplace execution
- Your role will evolve over time but some of your early responsibilities will include:
- Own shift fulfillment targets for new customer launches and ensure high-quality delivery (fill rate)
- Execute a combination of scaled tactics such as onboarding campaigns, marketplace analytics, and bonuses/incentives, as well as hands-on tactics such as assisted partner conversion and targeted bonuses, to deliver against those targets
- Build toward owning day-to-day Marketplace execution for a major customer launch as the program scales
- Use tools like Google Sheets, SQL, and other analytical resources to gather and analyze data, develop insights, and inform decisions regarding shift fulfillment gaps, efficiency opportunities, and product improvements
- Proactively identify marketplace risks, monitor and triage in-shift issues, and drive cross-functional resolution where required
- Build repeatable processes, workflows, and tooling that improve operational efficiency and reduce manual intervention as programs scale
Our take
Labor force participation is at an all-time low in the United States, and companies across the board are struggling to combat the shortfall. Shiftsmart’s solution is a dynamic labor marketplace, matching workers on their platform to temporary gigs, and helping companies fill gaps without committing to, or having to attract, full-time talent.
Shiftsmart’s network of over 1.2 million workers serves big-name enterprises like Google, HP, Apple, and Levi’s, and is part of a growing industry of staffing solutions for hourly workers that have been seeing big VC investments over recent years. Driven by the gig economy becoming more normalized and demand for flexible hours increasing, Shiftsmart saw its revenue increase by nearly 400%, and they put this success down to a competitively unique business model that sees more control being put in the hands of workers and employers alike. They have now done work in over 57 countries, and are operating tens of thousands of shifts each week.
Some user feedback suggests the company still has some kinks to iron out on their platform, with multiple complaints about delayed or missing payments. But with thousands of successful, efficient job placements found over the last few years, Shiftsmart are making strides in an area that looks set to remain in high demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company HQ
World Trade Center, New York, NY
Leadership
Aakash Kumar
(Founder & CEO)Forbes 30 Under 30. Previously founded Searchlight Ventures during college. Worked as a Consultant @ Booz & Co and later as Cloud Business Operations & Strategy Lead @ Google.
Pavan Patel
(CTO)Forbes 30 Under 30. Previously Software Engineer @ Simply Hired and former teacher @ Teach For America.
Salary benchmarks
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