IT Support Engineer, Anthropic

• Hands-on IT support experience, ideally in a fast-paced environment
• Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
• Experience with Google Workspace administration
• Experience with Slack administration, including workspace management, permissions, and troubleshooting
• Experience supporting and administering other SaaS tools
• Understanding of identity and access fundamentals: SSO, MFA, directory services
• Familiarity with MDM fundamentals and endpoint management concepts
• Basic scripting (Bash or Python) for automation
• Strong troubleshooting skills, with a methodical and persistent approach
• Clear communicator who enjoys helping people solve problems
• Take ownership of problems and follow through until they're resolved
• Experience using AI tools to improve personal or team productivity
• We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed

Desirable

• The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction
• We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment
• Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale
• You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale
• Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
• Handle escalations that need cross-team coordination
• Join an on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers
• Communicate clearly with users at every technical level
• Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles
• Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
• Help streamline onboarding and other high-volume operations as we scale
• Contribute to automation efforts
• Maintain and improve device management, identity, and access systems
• Write scripts (Bash, Python) to automate repetitive tasks