Customer Success, CoachHub
DACH - Working Student
AI-powered coaching software
Be an early applicant
AI-powered coaching software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To democratize coaching for all career levels worldwide
Role
Who you are
- Initial professional experience, ideally in a client‑facing role
- Currently enrolled in a Bachelor’s or Master’s programme (minimum 12 months remaining)
- Fluency in German and English, with strong written and verbal communication skills
- Proven ability to prioritise tasks and manage time in a fast‑paced environment
- Curiosity, willingness to learn, and a solutions‑oriented mindset
- Confidence with collaborative tools such as Google Workspace; adaptable to new software
- A balance of tenacity and humility when working toward objectives
- Bonus: interest in data analysis and/or demonstrated commercial skills
What the job involves
- Own a book of 20–30 clients after a structured onboarding period
- Design roll‑out plans that maximise adoption of our coaching solution
- Track adoption and engagement metrics; translate insights into actions that drive success
- Partner with Sales on renewals and expansion opportunities
- Gather user feedback, analyse KPIs, and recommend improvements to the client experience
- Work closely with experienced Customer Success Managers to coordinate projects and daily tasks
- Help prepare key meetings, including quarterly business reviews with strategic clients
- Contribute to cross‑functional projects that improve our processes and tools
- Share best practices with CoachHub teams in other regions (France, Northern & Western Europe, etc.)
- Collaborate with Product, Sales, and Operations to benchmark and refine recurring tasks
- Real responsibility: Manage your own client portfolio and see the impact of your work
- Continuous learning: Receive mentorship from seasoned Customer Success professionals and access to internal training programmes
- Flexible working: Part‑time hours (15–20 per week) that fit your study schedule, plus a hybrid work model with a modern Berlin office
- Mission‑driven culture: Join a diverse team that cares deeply about personal growth—both for our clients and for each other
- Recognition and growth: Gain experience at a rapidly scaling, award‑winning company with clear opportunities to develop your career
Our take
CoachHub wants to democratize coaching for all career levels worldwide and empower organizations to completely rethink people's development. It offers companies a solution to the current challenges in the world of work, by enabling organizations to create personalized, measurable and scalable coaching programs for the entire workforce, regardless of department and seniority level.
Recently, CoachHub launched its AI Coaching Companion, an innovative tool integrated into Microsoft Teams. This AI-driven feature offers continuous support and personalized learning between coaching sessions, enhancing the overall coaching xperience with interactive role-playing, situational guidance, and tailored learning recommendations.
Its recent acquisition of French market leader Moovone and the coaching brand of Ausatrian consultancy Klaiton, combined with its latest Series C funding, have accelerated its global expansion and product innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Dec 2024
$42.1m
GROWTH EQUITY VC
Jun 2022
$200m
SERIES C
Total funding: $373.6m
Company HQ
Government District, Berlin, Germany
Leadership
Yannis Niebelschütz
(Co-Founder)Founder & current CEO of Elite Startups Management. Also founded testhub, vjsual, Personology, and MyParfuem. Former Sales Manager at LinkedIn.
Matti Niebelschütz
(Co-Founder & CEO)Former CEO at Rocket Internet (Founder) and UNIQUE Fragrance. Founder of Elite Startups Management, MyParfum, Personology, Choice of Nature, and Flaschenlabel.de.
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