Principal Partner Solutions Consultant, Cresta
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- 10+ years of experience in customer-facing roles, including 5+ years in technical pre-sales within high-growth SaaS or AI environments
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
- Demonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiences
- Ability to translate business requirements into technical solutions
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
- Strong project management and organizational skills
What the job involves
- As a Principal Partner Solution Consultant, you will own the relationship with Cresta’s Partners and work with the internal Partner Team to help showcase and enable the power of Cresta to both partners and potential mutual customers
- This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base
- In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers
- Success in this role means acting as a trusted advisor for our partners and guiding them toward investing in and building a Cresta partner program
- The ideal candidate for this role thrives in customer-facing roles, thinks strategically about how to solve complex industry challenges using the Cresta platform, and takes ownership of internal and external obstacles
- Platform Expertise and Guidance
- Serve as a trusted advisor and platform expert, connecting technical capabilities to strategic business outcomes for partners and customers
- Connect the dots between platform functionality and the outcomes it can drive for partners and their end customers
- Drive partner success through executive presentations, solution demonstrations, strategic asset creation, and technical presales support
- Create and deliver executive-ready presentations that translate complex technical concepts into clear business outcomes, adapting messaging and depth for partner, customer, and executive stakeholders
- Go-to-Market & Revenue Acceleration
- Directly support the partnerships sales team by collaborating on individual partner opportunities to provide tactical guidance
- Develop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growth
- Lead strategic solution design discussions and serve as the escalation point for complex partner opportunities, technical challenges, and product feedback
- Partner Strategy and Enablement
- Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners
- Collaborate with potential and existing partner relationships to provide direct support through strategic platform guidance and solving tactical challenges
- Help enable partners on value proposition, solution capabilities, and technical positioning for current and future products
- Contribute to scalable partner solution frameworks, best practices, and enablement assets that increase partner self-sufficiency and accelerate joint customer success
- Cross-Functional Collaboration
- Influence and align stakeholders across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale Cresta's partner strategy
- Work closely with the Partnerships team to continuously identify challenges, recommend solutions, and improve Cresta's partner program and offerings
- Stay connected in a fast-paced environment that continuously changes product capabilities and roadmap, competitive landscape and strategy, and best practices to maximize our success as a company
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Given that businesses globally spend over a trillion dollars on customer service calls each year, Cresta has a massive opportunity if it can continue to improve this aspect of its business for its clients. The company has already been recognised as an innovator in the space, with Forbes naming it one of the best startup employers of 2026, and the expansion of its AI solutions suggests it's poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
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