Customer Success Manager, CoachHub
AI-powered coaching software
Be an early applicant
AI-powered coaching software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To democratize coaching for all career levels worldwide
Role
Who you are
- 4+ years relevant experience in a client facing role, handling a key account portfolio superior to €700K with clients of minimum €250K ARR
- Strong problem solving skills where you enjoy supporting customers through their journey of adopting new products
- Experience of working in a fast-paced scale-up environment
- You can establish credibility, present, and communicate effectively at all levels of an organisation
- You know how to leverage data for meaningful decision making and have strong business acumen
- Growth mindset constantly willing to develop new skills
- Mentoring skills, helping more junior CS team mates succeed and grow
- You are familiar with HR, Learning & Development or Coaching industries
- Comfortable working in an autonomous environment where you have the freedom to manage your time and priorities
- Fluency or Native French and professional level of English
What the job involves
- As a Customer Success Manager at CoachHub you will play a key role as brand ambassador
- You will be responsible to retain, delight and grow a portfolio of clients by relentlessly showing the value of our solution
- Owning the customer lifecycle, from onboarding to adoption alongside your sales representative
- Building and developing long-term customer relationships through strategic planning and trustworthy cooperation
- Developing retention and licence activation strategies thanks to a good understanding of customers goals and stakes, and delivering against them
- Consulting on our digital coaching solution and how it fits into a long-term L&D eco-system, leadership development and/or transformation business initiatives
- Nurturing and promoting organisational growth through strong product adoption and education
- Relational Management, being the internal customer ambassador to lobby product feedback, needs and escalations
- Performing Strategic Business Reviews to ensure our customers are adopting, using and perceiving value from our solution
Our take
CoachHub wants to democratize coaching for all career levels worldwide and empower organizations to completely rethink people's development. It offers companies a solution to the current challenges in the world of work, by enabling organizations to create personalized, measurable and scalable coaching programs for the entire workforce, regardless of department and seniority level.
Recently, CoachHub launched its AI Coaching Companion, an innovative tool integrated into Microsoft Teams. This AI-driven feature offers continuous support and personalized learning between coaching sessions, enhancing the overall coaching xperience with interactive role-playing, situational guidance, and tailored learning recommendations.
Its recent acquisition of French market leader Moovone and the coaching brand of Ausatrian consultancy Klaiton, combined with its latest Series C funding, have accelerated its global expansion and product innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2022
$200m
SERIES C
Sep 2021
$80m
SERIES B
Total funding: $330.4m
Company values
- Culture First: We prioritize culture and enable each other to thrive and win as a team
- Trust: We hold ourselves accountable and treat each other with respect and honesty
- Drive: We set ambitious goals and promote engagement and progress
- Ownership: We take ownership and accountability for our results, actions and behaviours
- Growth Mindset: We embrace challenges and reflect on opportunities to develop
Company HQ
Government District, Berlin, Germany
Articles
Leadership
Yannis Niebelschütz
(Co-Founder)Founder & current CEO of Elite Startups Management. Also founded testhub, vjsual, Personology, and MyParfuem. Former Sales Manager at LinkedIn.
Matti Niebelschütz
(Co-Founder & CEO)Former CEO at Rocket Internet (Founder) and UNIQUE Fragrance. Founder of Elite Startups Management, MyParfum, Personology, Choice of Nature, and Flaschenlabel.de.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at CoachHub
- We want to empower each and every one of our CoachHubbers to live by the mantra ‘Be You!’ https://www.coachhub.com/diversity-at-coachhub/
Share this job
View 23 more jobs at CoachHub