Marketplace Operations Lead, ID.me
$215.2-240k
Office located in Mountain View, CA
Digital identity verification platform
Open for applications
Digital identity verification platform
501-1000 employees
Open for applications
$215.2-240k
Office located in Mountain View, CA
501-1000 employees
Company mission
To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
Role
Who you are
- 10+ years of experience leading operations for catalogs, ads, emails, and websites for products with millions of users
- 3+ years of people management experience
- Deep understanding of consumer marketing automation and operations best practices; B2C experience is required
- Strong spreadsheet, SQL, and analytical skills
- Ability to drive clarity where there is ambiguity
- Strength in applying processes in a fast-paced environment while maintaining room for flexibility and quick iterations
- Thought leader with successful track record of communicating effectively with senior leadership
- Must have an obsession for building quality products
- Ability to thrive when there are changing priorities and shifting of gears
- Strong oral and written communication skills
- Must be a team player with a strong, self-managing work ethic
- Must be a self-starter with a passion for technology, learning and continuous improvement
What the job involves
- We are seeking a Senior Manager Product Operations - Marketplaces who will lead the operations to run ID.me Marketplaces. This leader will be responsible for operationalizing ads and merchandised recommendations across website and emails. This leader will also be responsible for maintaining the Marketplaces catalog and store information
- Ensures a high level of throughput and scalability by laying down clear playbooks
- Focuses on efficiency using automation tools and Gen AI
- Ensure thorough launch review and QA processes to reduce bad user experiences
- Hires the best
- Diagnose problems using First-Principles thinking
- Define Key Performance Indicators (KPI) for your operational areas
- Write high quality, detailed requirements documents
- Develop a program plan that incorporates interdependencies between functional areas
- Operates a high-performance organization. Holds high standards, continually synthesizes the situation, and is able to anticipate risks
Our take
ID.me is a digital identity verification platform that simplifies how individuals prove and share their identity online. From identity proofing, authentication, and group affiliation verification the company’s services are highly scalable, as organizations across all sectors benefit from the type of technology provided by ID.me.
While there are a number of identity verification platforms in the space, ID.me has secured a considerable market share. It's formed partnerships with 31 states, multiple federal agencies, and over 500 name-brand retailers, resulting in over 100 million users - and over 70,000 individuals joining every day.
The company has raised significant funding over the years. While the intended use for new capital has yet to be specified, ID has been focusing efforts on improved customer experiences, operational enhancements, and product updates in order to maintain its competitive edge.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 14 rounds)
Apr 2023
$132m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $287.4m
Company benefits
- Company-Sponsored Medical, Dental, and Vision Plans for You and Your Family
- Paid Parental Leave
- Generous Paid Time Off
- 401K With Employer Matching
- Company-Sponsored Life Insurance
- Employee Equity Incentive Plan
- Remote Opportunities
- Multiple Lounge Areas and Game Room
- Numerous Mental Health Resources
Company values
- Make something better every day
- Inspire people with your passion
- Treat each customer like your favorite family member
- Own your mistakes so you can learn from them
- Details are everything
- Communicate like a scientist
- Don't be a jerk
- Always compete
- Be truthful (even when it's hard)
- Ask questions like a five-year-old
Company HQ
Tysons, VA
Articles
Leadership
Blake Hall
(CEO)Current Advisor at several companies, including AgentHero and Boomtown!. Former Army Officer in the U.S. Army.
Tanel Suurhans
(CTO)They have also served as the company's EVP of Technology in conjunction with being CTO. Former Software Engineer at PerfectLine and AS Delfi.
Salary benchmarks
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