Technical Support Intern, ShipBob
$20.25/hr - $23.00/hr
Office located in Racine Ave, IL
Tech-enabled third-party logistics
Job no longer available
Tech-enabled third-party logistics
1001+ employees
Job no longer available
$20.25/hr - $23.00/hr
Office located in Racine Ave, IL
1001+ employees
Company mission
To provide simple, fast and affordable fulfillment for thousands of brands with an international fulfillment network across the world.
Role
Who you are
- Pursuing a degree in computer science or a related field
- Proficient in both written and spoken communication
- Some IT end user support experience preferred
- Understanding of Information Technologies (Windows OS, Mac OS, Office 365, basic network troubleshooting)
- Experience in configuring and troubleshooting Windows / Mac computers
- Experience working in an office environment
- Located in the Chicagoland area
What the job involves
- The Technical Support Intern is an entry-level position designed for those eager to gain hands-on experience in IT and audio-visual support
- This role focuses on ensuring the smooth operation of audio-visual systems and maintaining network uptime at our headquarters to support team members on-site effectively
- As part of the internship, you’ll learn to employ, maintain, and improve standardized procedures and policies for technical support
- You will take ownership of problems, propose solutions, and either resolve issues or coordinate clear hand-offs to the appropriate team members
- To round out the experience, the internship will culminate in a final project assigned to the position, allowing you to showcase your learning and contributions in a meaningful way
- Support HQ related IT infrastructure
- Provide support for Windows & Apple computers, printers, peripherals, basic network issues, and other computer related devices
- Communicate updates and issues to IT leadership
- Provide guidance and best practices regarding technologies pertaining to end user computing in a remote first, cloud first environment
- Write Knowledge Base articles, FAQs, help manuals, how-to guides, troubleshooting documentation in confluence knowledge base
- Manage asset inventory for HQ employees
- Monitor asset performance and recommend corrective measures
- Ensure correct disposal of retired hardware
- Additional duties and responsibilities as necessary
Our take
Global logistics company ShipBob fulfills orders and runs two-day shipping and logistics for thousands of direct-to-consumer eCommerce brands in the US. It was created to provide optimized fulfillment for merchants to free up their time to focus on growing their businesses and providing exceptional customer service.
From the start, ShipBob has concentrated on creating a tight product-market fit, and has expanded from there to develop into a franchise model that has helped manage processes at larger scale. This kind of astute and adaptive strategy no doubt contributed to the company landing substantial investment, and enabled it to capitalize on the general lift eCommerce companies received over the pandemic.
With this strong but slow-burn growth, the company can more easily leverage benefits they offer over competitors like Amazon’s FBA service - namely fewer inventory restrictions, lower fees, and packaging without Amazon branding. As the eCommerce boom settles, the company's pace has slowed down, but the general, continued uptick in eCommerce should see it to future success nonetheless.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$200m
SERIES E
Sep 2020
$68m
SERIES D
Total funding: $334.6m
Company benefits
- Remote-first company with a hybrid, flexible work environment
- Up to 12 weeks of paid leave and 2 weeks of unpaid leave to new parents
- Flexible PTO, Quarterly Wellness Days, and Paid Sick Leave
- Medical, dental, and vision insurance for employees and their dependents
- Short-term and long-term disability, and access to mental health resources
- Referral bonus program
- 401(k) with a company match, and RSUs - vesting starts on the grant date, and no purchase is required
- Pet insurance through Nationwide
Company HQ
West Loop, Chicago, IL
Leadership
Dhruv Saxena
(Co-Founder & CEO)After completing a Masters in Electrical Engineering from Purdue University, Dhruv became a Research Assistant working in writing code in Matlab, C and C++. They were then an Engineer at Lincoln Electric and Software Developer at InContext Solutions.
Divey Gulati
(Co-Founder & COO)After completing a degree in Computer Engineering and an MBA from the University of Illinois, Divey was a Team Leader for the Bank of America, a Consultant for Deloitte and was a Co-Student Director for the Global Consulting Program.
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