Director of Product Design, ServiceNow

• Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines

Desirable

• This role is part of our Product Design team that uses their superpower of empathizing and understanding our users, customers and partner's needs, with the mission to create product experiences they love
• Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go
• This position within Customer & Partner Experience is responsible for designing the ServiceNow digital experiences that Customers and Partners utilize to learn about, adopt, support, and maximize the value of their ServiceNow solutions
• The team collaborates to drive customer value and success through AI-native and self-serve digital experiences in portals including Developer, University, Store, Partner Portal, Documentation, Best Practices Library, Universal Profile, and MyNow
• Drive and implement the vision for a consistent user experience across portals and platforms (desktop, mobile)
• Bring an AI-native mindset to your work – build with AI tools to design and pioneer AI-native user experiences
• Oversee a portfolio of products, while acting as a mentor and manager to a team of designers
• Work with your Design peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
• Collaborate with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world
• Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
• Participate in documentation development process such as user experience specifications, testing and evaluation