Staff Customer Success Manager, SentinelOne
Enterprise, German Speaker
+ RSU and ESPP
More information about location
Autonomous cybersecurity platform
Be an early applicant
Autonomous cybersecurity platform
1001+ employees
Be an early applicant
+ RSU and ESPP
More information about location
1001+ employees
Company mission
To defeat every attack, every second, of every day.
Role
Who you are
- Passionate about creating exceptional customer experiences and building lasting relationships
- Excited to work with cutting-edge technology, alongside a fun and collaborative team
- Full professional fluency in both German and English, enabling you to connect seamlessly with a global customer base
- A truly customer-first mindset, with a passion for building meaningful, trust-based relationships
- Proven experience managing large-scale Enterprise accounts (20,000+ employees) as a Customer Success Manager
- A track record of effectively managing customer expectations and consistently delivering high levels of satisfaction
- Strong technical acumen—able to quickly understand complex challenges and offer impactful, best-practice guidance
- Exceptional written and verbal communication skills, tailored to a variety of audiences and cultures
- A natural ability to collaborate across diverse cultural backgrounds with empathy and professionalism
- Meticulous attention to detail, analytical thinking, and a self-starter attitude that thrives without constant oversight
- Comfortable juggling multiple priorities in a fast-paced environment, and adaptable to change
- Bonus points for experience with Totango (or similar Customer Success tools) and Salesforce
- Even better if you bring a background in cybersecurity or a solid understanding of security concepts and industry terminology
What the job involves
- SentinelOne is expanding its world-class Customer Success team and seeking a relationship-driven professional with a technical orientation to manage our high-value, German-speaking Enterprise Customers ($500k+ ACV).
- In this role, you’ll be the strategic partner our customers rely on - navigating complex challenges, creating impactful outcomes, and ensuring mutual success
- Manage post-sales relationships with a portfolio of 5-15 of our largest customers, serving as their advocate within SentinelOne
- Collaborate with internal service teams and customers to establish critical goals, onboarding plans, and define success criteria
- Drive product adoption among key customer stakeholders
- Engage in tailored customer interactions, including weekly meetings, health checks, Quarterly Business Reviews (QBRs), and roadmap discussions
- Proactively identify and address obstacles to customer success and retention using our Customer Success platform and health indicators
- Maintain comprehensive records of customer engagement and status within the Customer Success platform for visibility and tracking
- Travel 1 to 3 times per quarter as needed
- Work remotely from your home office in Germany
Our take
Cybercriminals are now leveraging the power of automation to make the current threat landscape too advanced for a lot of legacy antivirus software. SentinelOne is a cybersecurity company that matches this automation, with machine learning-focused software that is built to help businesses battle online attacks.
The company expanded the scope of its business from the endpoint security market to three markets valued at a combined $30 billion, including the corporate endpoint security and IT operations management markets. This gives SentinelOne a bigger potential customer base, although also puts them in direct competition with more focused cybersecurity companies, in addition to its biggest competitor, CrowdStrike.
When the company went public, it made financial headlines as the highest-valued cybersecurity IPO ever, which gave SentinelOne a market cap of $10B, though it's now fallen to around $4B. It has subsequently launched S Ventures, a $100M fund, through which SentinelOne invests in cybersecurity startups and has expanded its partnership with major tax firm KPMG to accelerate cyber investigations and responses to threats.
Steph
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2021
$100m
LATE VC
Nov 2020
$267m
LATE VC
Total funding: $798.4m
Company benefits
- Incentive-based Wellness Challenges
- Medical, Dental & Vision
- Gym Reimbursement
- Career Wellness Perks
- Mental Health & Mindfulness
- Paid Parental Leave
- 401k
- Flexible Spending Accounts
- Short & Long Term Disability Insurance
- Employee Assistance Program
- Life Insurance
- Unlimited Time Off
- Paid Sick Time
- Paid Holidays
- Happy Hours
- Parties & Celebrations
- Team Building Activities
- All-Hands & Town Hall Gatherings
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Tomer Weingarten
(CEO)They started their career in Software Development at Mckit Systems prior to co-founding dPolls and Carambola Media. They left their position as VP of Products at Toluna in December 2012 to found SentinelOne in January 2013, where they serve as CEO.
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