Full Stack Engineer, Stripe

• 5+ years of industry software engineering experience
• Native Mandarin fluency
• Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
• Superb communication skills working with both technical and non-technical stakeholders
• Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
• Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
• User empathy and a customer-centric approach to problem solving

Desirable

• We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale
• Our team collaborates with many cross-functional teams — from Infrastructure to Product to Operations — to deliver reliable, high-quality systems that support agents and merchants depend on every day
• The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region
• Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time
• Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations
• Debug and solve critical production issues across services and multiple levels of the stack
• Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
• Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues