Customer Service Agent, Raisin
Investment & Pension Products
2+ days a week in office
Open banking for deposits and savings
Open for applications
Open banking for deposits and savings
501-1000 employees
Open for applications
2+ days a week in office
501-1000 employees
Company mission
To break down barriers and facilitate a transparent single market for savings and investment products.
Role
Who you are
- You speak German at C2 level, both written and spoken and have a good command of English
- Professional experience in customer service is desirable, regardless of industry
- Strong communicators who want to help customers via telephone with words and deeds are also welcome
- You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities
- You are interested in complex topics and in modern finance and capital markets
- You are eager to learn and keep yourself updated on the latest developments and changes in processes
- You are located in Berlin or Hamburg, ready to work from the office minimum twice a week
- You have high expectations of your work and maintain an overview even in hectic times
- You have good IT skills (especially Google Workplace, Zendesk)
- Additional language skills, such as Dutch or Spanish are not required, but a big plus
What the job involves
- Quickly become an expert for our Investment and Pension products and processes, you are the contact person for our customers
- With your communication skills, you independently handle customer inquiries by phone and in writing, in German as well as in English
- You work closely with other colleagues from our Customer Service support teams and other Raisin departments and stakeholders
- You inspire with your friendly and open manner and our customers feel in good hands with you, which contributes to customer enthusiasm
- You professionally handle inquiries regarding the account opening, the investment and pension offering up to basic tax issues
- You contribute to making the use of our platform a positive customer experience
Our take
Raisin is transforming open banking in the deposits and investments sector, leveraging its infrastructure to benefit bankers and savers in the global $50+ trillion deposit market. The company operates several B2C platforms, including Raisin, WeltSparen, Savedo, and ZINSPILOT in Europe and the UK, and SaveBetter in the US.
Raisin collaborates with around 400 banks globally, serving over 550,000 direct consumers. Backed by PayPal, Deutsche Bank, and Goldman Sachs, Raisin plans to expand further. In 2023, Raisin launched its deposits platform in Poland, connecting Polish savers with European banks via its cross-border savings technology. This platform simplifies access to diverse deposit products across Europe, enhancing safety and convenience.
In late 2023, Raisin announced it had reached €50 billion in assets under administration, with significant growth in markets like Germany, the UK, the Netherlands, and the USA, and over €1 billion in net inflows each quarter in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Mar 2023
$67.2m
LATE VC
Jan 2022
$33.6m
CONVERTIBLE
Total funding: $308m
Company benefits
- Visa & Relocation Support
- 1,700 EUR Training Budget
- Free Choice of Hardware
- Beginner German Classes
- Food & Drinks
- Flexible working hours, home office and 28 vacation days
- Subsidised Urban Sports Club Membership
- Company Pension Scheme
- Team Events
Company HQ
Wrangelkiez, Berlin, BE
Leadership
Tamas Giorgadse
(Co-Founder & CEO)Previously served as a Partner at McKinsey, and is a Non-Executive Board Member of the Bank of Georgia.
Dr Frank Freund
(Co-Founder & CFO)Previously worked as a Senior Consultant at McKinsey.
Michael Stephan
(Co-Founder & COO)Previously worked as a Consultant at McKinsey.
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