Application Support Engineer, Arista Networks
$71-126k
Data-driven cloud networking
Be an early applicant
Data-driven cloud networking
1001+ employees
Be an early applicant
$71-126k
1001+ employees
Company mission
To design, manufacture and deliver leading data-driven cloud networking solutions in an environmentally and socially sustainable manner.
Role
Who you are
- The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
- Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach
- Prior experience of 5+ years working in a Support/Technical Assistance Center (TAC) team
- Linux and shell scripting skills such as log reading and performance testing high desired
- Networking knowledge preferred (HTTP, TCP, IP, subnetting)
- Experience supporting a cloud service
- General familiarity with concepts like multi-tenancy, password management, common access issues that customers might have with a cloud service
- Experience with REST apis, swagger and JSON
- Experience using / building REST clients (curl, postman, python)
- Good understanding of MySQL
- Experience debugging web applications using browser developer tools (e.g. console, network request log, debugger, etc.)
- Familiarity with Javascript a plus
- Debug / troubleshoot the customer’s environment, collect additional information about the problem and resolve network performance issues
- Quickly assess and understand customers issues and business impact
- Ability to reproduce customer reported issues in the lab environment, work with development and QA to verify and fixes before they are rolled out to our customers
- Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred
What the job involves
- The TSE works in a non-silo environment, supporting all of Arista’s products. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment
- Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction
- Respond to customer product inquiries via telephone or in written, internet-based email
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action
- Document customer communication and recurring technical issues to support product quality programs and product development
Our take
Arista is a supplier of cloud networking solutions, addressing the needs of internet companies, cloud service providers, and enterprises. While the business is not tied to a crowd of large customers, companies are nonetheless attracted to its CloudVision Software - which has the potential to save them a significant amount of money.
The company's growth so far has led to it being seen as a rising star in the computer networking industry. It competes directly with digital giant Cisco, but despite this boasts impressive revenue growth. In fact, Arista has been vocal with its confidence that it can continue to grow at a rapid pace, as it further develops its offering for the networking market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2020
$36m
SERIES C
Jul 2017
$30m
LATE VC
Total funding: $66m
Company benefits
- Regular ”Snack Bash” Social Events with food and drinks!
- Biweekly Wellness webinars plus regular Wellness Week events focused on physical, mental, spiritual and financial wellness as well as career development and social activities
- Arista Gives Back: Employee Engagement Giving Drives and Volunteer events
- Medical, Dental & Vision Plan Coverage
- Life Insurance, AD&D, STD & LTD
- Flex Spending Accounts
- Employee Assistance Programs
- PTO & Paid holidays
- 401k Plan
- On-site Gym & Showers
- Secured Bike Lockers
- Secured Bike Lockers
- Flexible hours
- Employee Assistance Benefits that include mental health and backup child and elder care support
- Discounted lunches through WeBox for HQ employees
- Family planning benefits
Company HQ
Santa Clara, CA
Leadership
Jayshree Ullal
(CEO & Chairperson)Jayshree joined the Arista team in 2008 as the Founding CEO and has held the position since.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 46 more jobs at Arista Networks