Senior Software Product Manager, SPAN

• 7+ years of experience in software product management
• Direct experience interfacing with engineering and technical development
• Experience with mobile apps
• Proven experience in managing across the complete product lifecycle, from concept to end-of-life
• High level of comfort with ambiguity and fast-pace environments

Desirable

• We are looking for a passionate software product manager with experience developing engaging customer experiences especially through mobile apps
• You will be responsible for the vision, detailed product requirements, and use cases for Span’s existing and future software products
• This includes the two existing mobile apps for homeowners and installers as well as future web platforms and external APIs
• You will constantly be testing the product to validate that features match expectations, understand product gaps, and look for improvements
• You will evaluate integration opportunities between Span and distributed energy systems, smart home devices, as well as other energy management services
• You will create a close relationship with all Span team members and many of our customers as some of the best product features often originate from unexpected places
• You will work with the software team to implement features that will excite Span customers
• Define a product vision that impresses users and inspires the development team
• Own full roadmap of device software, cloud software, and mobile apps
• Drive implementation of roadmap with software team
• Write product requirement documents that clearly communicate key objectives
• Define use cases for new product concepts
• Collaborate with the business development team to analyze and approximate market sizes to make a case for or against investing in new features and integrations
• Collaborate with hardware team to ensure continuity across product development
• Develop, refine, prioritize and track the implementation of requirements and new features
• Prioritize bugs and small enhancement requests against planned feature development
• Coordinate communication of updates to internal and external audiences: business development, customer support, and app users
• Collect customer feedback; share learnings and help foster understanding and empathy for our customers throughout the entire organization
• Design usability studies, run them, and improve product features based on the results
• Define metrics to enable collaborative tradeoff decisions with the engineering team relating to product features, cost, and schedule