Operations Strategy Manager, Voi
UK & Ireland
E-scooter and e-bikes for hire
Posted today
E-scooter and e-bikes for hire
501-1000 employees
Posted today
501-1000 employees
Company mission
To support a shift towards an urban mobility paradigm focused on community, inclusivity, environment and climate rather than individual car use.
Role
Who you are
- 4+ years of experience in consulting, strategy or operations, ideally in a distributed or hardware-heavy environment (e.g. mobility, fleet, logistics, field service, retail or restaurant operations)
- A degree in business, economics, engineering or a similar field, or equivalent practical experience
- Strong analytical capability and proficiency in independently conducting in-depth data analysis, identifying underlying drivers, and delivering actionable insights
- Experience running cross-functional projects end to end with multiple stakeholders, delivering results without owning all the levers
- Experience writing decision-ready analysis with clear recommendations for senior leadership
- Excellent written and verbal communication, able to move between senior and central stakeholders and frontline Fleet teams
- Experience using AI in a role-specific context, with a focus on continuously improving output quality
- Full professional proficiency in English
What the job involves
- As an Operations Strategy Manager (UK&I), you will report to the Head of Operations Strategy (UK&I) and act as the strategic partner to our Fleet Management organisation. You will be responsible for the strategy, execution and continuous improvement of our in-field & warehouse operation. Working closely with the Fleet Management team, you will deliver operational excellence across agreed KPIs, and ensure successful city launches and completion of long term improvement projects. You will also collaborate closely with our Market Development team, third party logistics providers (3PLs), and internal stakeholders both locally & centrally. This is a hands-on, London based role with around one day a week of travel to our cities, in a business that has doubled year on year
- Define & shape the operations strategy (incl. logistic partner management, workforce management, service design execution), performance metrics and dashboards for the in-field and warehouse operations
- Lead data analysis to identify improvement opportunities and direct the focus of the Fleet Management team (e.g. backlog, downtime, battery management, cost per repair, repair efficiency), and share what works across markets
- Drive budgeting, forecasting and performance tracking
- Manage PMO-type operations projects (such as fleet swap-outs) to ensure successful implementation of cross-functional initiatives across Supply Chain, Market Development, Legal and Fleet Management, often without owning all the levers
- Contribute to city launches by coordinating cross-functional planning and execution with local and central stakeholders
- Collaborate with, and support the Fleet Managers in managing the process and relationship with the 3PLs through sourcing and contract negotiation
- Support the Fleet & Site Managers on execution, and act as the bridge between central and local teams to continuously drive compliance and work proactively to spot improvement opportunities to maximise efficiency, revenue and overall success of our operations
Salary benchmarks
Our take
Voi is a micro-mobility company that offers e-scooter and e-bike hiring through a mobile app. The business is part of a wider shift towards enhancing the efficiency and sustainability of urban mobility - a trend that is gaining more and more attention from climate-conscious consumers.
In this growing industry, Voi has already made a name for itself - undergoing rapid growth and expanding to serve many countries across Europe. This established footprint will help it compete against other well-known micro-mobility businesses, such as that formed by the merger of Tier and Dott.
Since shifting its focus to achieving profitability, the company has met some important milestones such as its first quarter of positive EBIT. It has also secured substantial funding which supports the continued expansion of its services into new cities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Mar 2024
$25m
LATE VC
Dec 2021
$115m
SERIES D
Total funding: $490.6m
Company benefits
- Get “skin in the game” through our employee options program
- Travel across Germany and collaborate with inspiring, motivated and fun colleagues working towards a common goal
- Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Fredrik Hjelm
(CEO & Co-founder)Founder and Chairman of Guestit, and a Pledger of the Epic Foundation. Previously an Incubate Member of SSE Business Lab and worked in Business Development at AVITO.ru.
Adam Jafer
(Co-founder)Founder and CEO at Pit. Active Angel Investor supporting companies such as Synq, Breathe Battery Technologies and Nothing.
Douglas Stark
(Co-founder)Founder at Helsa. Former CEO of SSE Business Lab. Was also COO of Budbee and a Business Analyst at Arkwright.
Johan Pietilä Holmner
(Co-founder)Deputy Board Member of Lakers Group, Olink Proteomics and Axion BioSystems, as well as being Investment Director at Summa Equity. Was previously Deputy Board Member at HyTest.
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