Senior Site Reliability Engineer, Pointclickcare

• Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, MIS, or other related discipline required
• Prior relevant software development / architecture experience
• Good hands-on experience in a DevOps or System Administration role
• Prior experience building and supporting cloud-based solutions
• Experience in a production environment supporting mission-critical applications
• Experience in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby
• Experience with algorithms, data structures, complexity analysis and software design
• Experience working with configuration management and deployment automation tools like Chef, Terraform, Puppet or Ansible
• Experience within operations, administering both Window (2003/2008/2012) and Linux machines
• Knowledge of the Software Development Life Cycle with experience working in QA and beta environments
• Proficiency in cloud computing concepts as well as on premise
• Experience working with Azure cloud infrastructure and services is strongly preferred
• Experience with virtualization and container solutions is strongly preferred. (ie. , Docker, Kubernetes, ECS)
• A strong understanding of diverse infrastructure platforms and infrastructure concepts
• A strong understanding of the Agile software development methodology
• Knowledge of standard production practices including change management
• Ability to debug and optimize code and automate routine tasks
• Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive
• Please consider applying, even if you don't tick off all the boxes

Desirable

• Provide technical leadership to a growing team focused on applying software engineering practices to operations at scale
• Monitor and report on service level objectives for a given applications services. Work with business and product owners to establish key performance indicators
• Participate in conducting technical training events, game day scenarios, and focused engineering spikes
• Design and architect operational solutions for managing applications, with the specific goal of increasing the automation, repeatability, and consistency of operational tasks
• Create and maintain monitoring technologies and processes that improve the visibility to our applications' performance and business metrics and keep operational workload reasonable
• Sponsor healthy software development practices
• Persistent testing of application and infrastructure resiliency over a variety of error conditions
• Partnering with security engineers and developing plans and automation too aggressively and safely respond to new risks and vulnerabilities
• Collaborate with internal teams to ensure that operational development solutions meet business requirements
• Provide architectural and practical guidance to software development to improve resiliency, efficiency, performance, and costs
• Develop, communicate, and monitor standard processes to promote the long-term health of sustainability and health of operational development tasks
• Collaborate with and include yourself into the “feature/Service” oriented development teams