Customer Experience Agent, Ramp
University Graduate
$55-60k
Offers Equity. This role will be paid hourly with a minimum hourly expectation
Relocation support for NY
Corporate cards and finance automation
Open for applications
Corporate cards and finance automation
501-1000 employees
Open for applications
$55-60k
Offers Equity. This role will be paid hourly with a minimum hourly expectation
Relocation support for NY
501-1000 employees
Company mission
To help finance teams build healthier businesses.
Role
Who you are
- We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams
- This would be a perfect role for a recent graduate as it teaches valuable product knowledge and provides insight into how Ramp operates as a company!
- Ability to work on the weekends
- Ability to provide support to customers over phone predominantly; and occasionally email, and live chat
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Strong background in customer support via email and phone
- Investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Ability to work evenings and weekends as needed
- Available for training from M-F 10am - 6pm EST across the first 5 weeks following your start date
Desirable
- Experience working with Zendesk tooling
What the job involves
- Ramp is looking to hire phone customer support operators to help support our customers as we scale
- As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support
- You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product
- You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!
- Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
- Work directly with some of the fastest growing companies in the US
- Help Ramp scale effectively by handling support requests over phone, email and chat
- Help us maintain a industry leading satisfaction rate with our customers
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Ramp Platform inside and out to maximize effectiveness with our customers
Our take
Ramp provides companies with a dual offering of corporate cards and a spending management dashboard. The dashboard allows companies to oversee their costs, automate manual accounting practices, reimburse out-of-pocket spending, and earn cashback on financial outlays.
Founded in 2019 and coming out of stealth in 2020, the company has already reached a valuation of a whopping $8.1 billion in early 2022. Its clients include several big-name companies including fast-growth health tech startup Ro, Planned Parenthood, and Truebill. 90% of its customers have made the switch from legacy players such as Expensify and Concur, showing that Ramp provides real customer value.
The team that built Ramp is the same one that launched the automated price tracking company Paribus before selling it to Capital One. It is now focused on scoping out more M&A opportunities and boosting its headcount to support investing in its software and going into new verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$150m
SERIES D
Aug 2023
$300m
SERIES D
Total funding: $1.1bn
Company benefits
- Comprehensive medical, dental, and vision insurance
- One Medical Membership
- 401(k) including an employer match
- Unlimited PTO
- Parental leave
- Monthly wellness stipend
- WFH stipend
- Relocation support to move to NYC
- Pet Insurance
Company values
- We win when customers win
- Amp it up
- We're one team
- Ramp is built for everyone
- Take ownership
- Grow without fear
Company HQ
Ukrainian Village, New York, NY
Articles
Leadership
Eric Glyman
(CEO)Studied Economics at Harvard. Was a Trustee at Global China Connection for over 5 years, and then became a Financial Analyst working at Millstein & Co. Co-founded Paribus, which became Capital One.
Karim Atiyeh
(CTO)Studied Computer Science at Harvard, and became a Teaching Fellow. Worked in PowerPoint and Excel at Oliver Wyman. Became an Advisor at One Zero Capital. Founded and served as CTO to Paribus, later sold to Capital One.
Gene Lee
(Co-Founder)Studied at and became a Research Assistant at the University of Chicago. Was a Marketing Contractor at AdBlock and worked as a Software Engineer at BTCjam. Worked again as a Software Engineer at Paribus and then became Senior Engineering Manager at Capital One.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 58 more jobs at Ramp