Senior Customer Success Manager, Staffbase
CA$100-110k
Plus Long Term Incentive Plan
Employee communications platform
Be an early applicant
Employee communications platform
501-1000 employees
Be an early applicant
CA$100-110k
Plus Long Term Incentive Plan
501-1000 employees
Company mission
To empower communicators worldwide.
Role
Who you are
- This role requires a strong foundation in customer success and account management, as well as experience managing customer relationships, driving adoption, and proactively identifying risks and opportunities
- 3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
- Proven experience managing renewals and retaining customers
- Strong communication and interpersonal skills; able to build relationships with customer teams
- Experience managing a portfolio of accounts
- Familiarity with digital tools and SaaS adoption metrics
- Self-motivated with a growth mindset and a strong sense of ownership
- Experience collaborating cross-functionally with internal teams to drive customer success
What the job involves
- Staffbase is looking for a Senior Customer Success Manager to join our team in North America and support our strategic customer relationships. You will act as a partner to customer teams in mid-to-large enterprises, helping them drive business outcomes, increase platform adoption, and ensure renewals
- Own and manage a book of enterprise customers, developing success plans aligned with customer goals
- Lead regular business reviews and planning sessions with customer teams
- Guide customer teams through onboarding, rollout, and long-term adoption of the Staffbase platform
- Identify and mitigate risk early, working cross-functionally with Product, Support, and Sales teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals
- Identify and support expansion opportunities in collaboration with Account Executives
- Advocate for customer needs internally and contribute to product feedback loops
- Serve as a trusted partner to customer teams managing platform adoption and engagement
Our take
With modern teams spread across offices, countries, and time zones, companies need reliable ways to keep everyone connected. Enter Staffbase, the first AI-native employee experience platform, that delivers an employee app, intranet, email, SMS, digital signagfee and Microsoft 365 integrations all in one place.
With more than 2,000 customers worldwide, including Adidas, Toyota, DHL, and Sephora, Staffbase is helping organisations build stronger, more aligned workplaces. Its tools make communication simpler, and collaboration easier, by giving people the information they need quickly. One notable innovation by the company was "Employee AI", which is built on trusted data and designed to make AI genuinely useful for every employee.
With such strong momentum, industry recognition, and a partnership with Microsoft's Azure OpenAI Service, Staffbase is very much ready for the future. It continues to roll out new features: like a mobile-first AI assistant that helps employees complete tasks, smarter content governance, and prompt-based tools to help teams create high-quality content faster.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$119.7m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $318m
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(CEO & Co-Founder)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase in 2014.
Lutz Gerlach
(COO & Co-Founder)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(President & Co-Founder)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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