Cloud Account Executive, Salesforce
Service Cloud
+ Employee stock purchase plan
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
+ Employee stock purchase plan
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Extensive background in service applications and/or operational Customer Service Management
- Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
- Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles
- Strong analytic and task solving skills and the ability to succeed in a fast paced environment
- Proven ability to work well as part of an extended sales team
What the job involves
- As an Account Executive (Service Cloud) you will be part of a team focusing on the French markets
- You will formulate and execute a Service Cloud sales strategy for specific industries
- Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases
- You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams
- Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects
- Create new leads from systematical prospecting of Service leaders
- Leverage business from new & established relationships
- Define the contribution of a service transformation to an overall account specific vision and plan
- Define and pitch the specific value of a service transformation to prospect’s management
- Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand
- Strategise, negotiate & close business on VP and CxO level
- Define and execute a plan to accelerate growth of our already fastest growing solution
- Be top of mind at your peers in the extended sales team
- Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques
- Be a trusted advisor for customer service transformation to our customers and prospects
- Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events
- Have a specific point of view on the future challenges and opportunities in customer service
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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