Staff Cloud Support Engineer, Crusoe Energy Systems
$156-190k
+ Bonus + Restricted Stock Units
Renewable-powered AI infrastructure
Open for applications
Renewable-powered AI infrastructure
1001+ employees
Open for applications
$156-190k
+ Bonus + Restricted Stock Units
1001+ employees
Company mission
To accelerate the abundance of energy and intelligence.
Role
Who you are
- 8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles
- Advanced Linux systems expertise
- Deep Kubernetes operational experience (CKA-level or higher)
- Strong networking knowledge: Infiniband, RDMA, RoCE, SDN
- Experience supporting AI/ML workloads at scale (GPU clusters)
- Proven track record of resolving multi-layer, distributed system failures
- Strong customer communication and executive-facing presence
What the job involves
- As a Staff Cloud Support Engineer, you are a technical authority within Crusoe Cloud and a force multiplier across Customer Experience, SRE, Networking, Fleet, and Product teams
- You operate beyond ticket resolution. You design reliability guardrails, influence architecture decisions, mentor senior engineers, and directly protect revenue by preventing large-scale incidents
- You bring deep expertise in Linux systems, Kubernetes, networking, and AI/ML infrastructure, and apply that knowledge with strong customer focus
- You are comfortable operating in ambiguity, leading incident response, and shaping how Crusoe scales high-performance AI infrastructure globally
- Serve as highest-level escalation point for complex P1/P0 incidents
- Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers
- Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds
- Design and improve node validation, burn-in processes, performance baselining, and release readiness
- Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability
- Reduce MTTR and incident recurrence through structural improvements
- Troubleshoot NCCL, IB, GPU driver/firmware issues, distributed training failures
- Support complex AI workloads (training + inference) with performance tuning and observability improvements
- Act as senior technical advisor during high-risk customer incidents
- Deliver executive-ready RCAs with clarity and confidence
- Drive trust through transparency and technical depth
- Mentor P3/P4 engineers
- Define SOPs and technical standards for support excellence
- Partner with Enablement to raise the technical bar across the organization
Our take
Crusoe is tackling one of the biggest challenges facing the digital age: the enormous energy demand of data centres and AI infrastructure. As AI models grow more powerful, they require immense computing power (and therefor electricity) to train and operate. This surge in energy use has put some pressure on power grids, driven up costs, and raised environmental concerns. Crusoe is on a mission to make this process more sustainable by finding smarter, cleaner, and more efficient ways to power the data centres that drive modern computing.
The company started out by putting wasted energy to work. Originally known as Crusoe Energy, it captured natural gas that would otherwise be burned off ("flared") at remote oil sites and used it to power modular data centres. Today, Crusoe has evolved into a major player in AI infrastructure, designing and operating large-scale data centres near renewable or stranded energy sources. It's now one of a handful of "neocloud" companies (next-generation cloud providers focused on flexible, efficient computing for AI workloads). And its facilities are helping tech giants like OpenAI handle the massive computing requirements of training advanced AI models.
Recently, Crusoe has attracted some huge investor attention, tripling its valuation to over $10B and raising almost $1.4B in its 2025 funding round. It's building OpenAI's first major US data centre campus and even experimenting with bold new frontiers. In partnership with Starcloud, Crusoe plans to deploy the world's first space-based cloud computing infrastructure, powered by solar energy and orbiting the Earth by 2027. If successful, this could redefine how and where computing happens, opening up a cleaner, virtually limitless source of energy for AI's next generation.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$1.4bn
SERIES E
Dec 2024
$600m
SERIES D
Total funding: $2.5bn
Company benefits
- Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
- Time away: Paid time off for vacations, family bonding, and unexpected needs
- 401(k) match: Build your financial future with our 401(k) matching program
- Mental wellness: Resources and support for your emotional wellbeing and navigating life's challenges
Company HQ
Union Station, Denver, CO
Leadership
Cully Cavness
(Co-Founder, COO & President)Began their career as an Energy Infrastructure Research Fellow before spending 3 years as a Business Development Manager at Recurrent Engineering and serving as CFO of Sword & Plough. They left their role as VP of Highlands Natural Resources to co-found Crusoe Energy Systems.
Chase Lochmiller
(Co-Founder & CEO)Prior to co-founding Crusoe in 2018, Chase was a General Partner at Polychain Capital, a Quantitative Trade at Jump Trading Group, and a Managing Director of Algorithmic Trading at KCG Holdings.
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