Director of Product Design, Upstart

• 15 or more years designing and launching digital products, including 5 or more years managing designers or leading design teams
• Proven track record guiding end-to-end product design with measurable customer and business impact
• Strong portfolio that demonstrates leadership, craft excellence, and systems thinking across multiple product surfaces or ecosystems
• Experience developing designers at a range of career stages and elevating overall team capability
• Deep understanding of user-centered design, interaction design, and data-informed iteration
• Strong collaboration and communication skills with an ability to influence cross-functional peers and executives
• Proficiency in Figma and familiarity with modern design, research, and prototyping tools
• Clear perspective on how AI can elevate design and research workflows and shape more intelligent, personalized customer experiences

Desirable

• As a Director of Product Design reporting to the VP of Product Design, you will lead the Consumer Experiences pillar, organizing design around that reality
• Your team owns the borrower experience across Growth, Unsecured Lending, Secured Lending, and Servicing — from discovery and evaluation through origination, funding, repayment, and financial health
• You will guide design quality and execution across these surfaces, help teams move through ambiguity, and strengthen cross-functional decision-making
• Your leadership will elevate craft and culture alike — developing designers, aligning strategy with partners, and creating the conditions for exceptional work across a multi-product ecosystem
• Lead and develop a multidisciplinary team by providing mentorship, actionable feedback, and career guidance while building a culture of clarity, curiosity, and accountability
• Shape the design vision and execution across Growth, Unsecured Lending, Secured Lending, and Servicing, ensuring experiences are intuitive, consistent, and measurably impactful across the full borrower journey
• Partner with Product and Engineering leaders to define strategy, prioritize work, and help teams balance user needs with business goals
• Set clear expectations and success metrics for design work, championing outcomes and ensuring design has an informed and influential voice in product decisions
• Drive alignment across complex, multi-product journeys by connecting experiences through shared systems, standards, and principles
• Foster strong cross-functional collaboration by encouraging experimentation, learning, and continuous improvement in how teams work and deliver
• Contribute to operating model improvements by working with the VP of Product Design and peers to refine processes, rituals, and systems that enable high-quality design at scale
• Support hiring and onboarding efforts to attract and grow exceptional, diverse design talent while reinforcing an inclusive, mission-driven culture