High Touch Implementation Specialist, Ashby
Americas, West
$120-159k
Canada range: $120,000 – $138,750 (CAD) + Stock options
More information about location
All-in-one recruiting software
Open for applications
All-in-one recruiting software
201-500 employees
Open for applications
$120-159k
Canada range: $120,000 – $138,750 (CAD) + Stock options
More information about location
201-500 employees
Company mission
To redefine the applicant tracking system (ATS) category, providing talent teams with analytics, workflows and automation.
Role
Who you are
- 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes
- 🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs
- 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions
- ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy
- 🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations
- 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success
- 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment
- 🧑🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow
What the job involves
- As an Implementation Specialist aligned to our High Touch segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers
- Your book of business will include about 15 active implementations at a time, each lasting 4-8 weeks
- You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value
- Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes
- Implementation & Project Management: You have extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments, defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed upon expectations. You keep teams on track to meet milestones, work effectively in a remote first setting, and are willing to travel <10% for customer engagements
- Technical Proficiency: You have experience with complex, multi-module SaaS systems, understand shared configuration and data models, and are comfortable with analytics, conditional logic, and relational data (Ashby knowledge is a plus but not required)
- Customer Centricity: You deeply understand customer needs and tailor implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period
- Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach
- Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value
- Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems
- Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
Application process
- At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:
- 30 min - Recruiter Screen with Talent Team
- 45 min - Interview with Manager of High Touch Implementations
- 60 min- Mock Call with Strategic Implementation Specialist and High Touch Implementation Specialist
- Final Round:
- 30 min - Cross-Functional Interview with Head of Professional Services
- 30 min - Product Complexity Interview with VP of Customer Success
- 30 min - Customer Adoption & Enablement with Manager of High Touch Customer Success and a High Touch Customer Success Manager
- 10 min - Closing Questions with Hiring Manager
Our take
Reportedly, 50% of employers don’t use applicant tracking systems, largely because of blockers with implementation or insufficient buy-in from top management. Ashby's co-founder and CEO, Benji Encz, experienced first-hand how existing solutions failed to support hyper-growth hiring needs whilst working at PlanGrid, which is in part what led to the creation of the company.
Ashby is looking to redefine the ATS category - providing talent teams with analytics, workflows and automation - and intends to replace solutions from well-established vendors like Greenhouse and Lever with algorithms. The company's AI can schedule interviews and infer demographic data, which clients use for aggregate analyses of DEI hiring metrics.
The market for recruitment software could potentially reach $3.5 billion by 2030. Unsurprisingly, there is now a growing number of startups emerging to compete for a slice of it. Despite the crowded market and having only emerged from stealth in 2022, Ashby has already secured over 500 clients (including high-profile customers like Notion and Figma). The company has also attracted impressive funding, which will be used to expand its product offering beyond what is typically expected from an ATS and grow its customer success and community initiatives.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2025
$50m
SERIES D
Jun 2024
$30m
SERIES C
Total funding: $114.7m
Company benefits
- Unlimited PTO with four weeks recommended per year
- 10-year exercise window for stock options - you shouldn’t feel pressure to purchase stock options if you leave Ashby, do it when you feel financially comfortable
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items (like conferences) covered with manager approval
- Twelve weeks of fully paid family leave 🇺🇸
Company HQ
SoMa, San Francisco, CA
Leadership
Benjamin Encz
(Co-Founder & CEO)Previously the Director of Engineering and Part-Time Recruitment Operations at PlanGrid. They also worked as a Software Engineer at Make School and was a Lecturer at Baden-Wuerttemberg Cooperative State University (DHBW).
Abhik Pramanik
(Co-Founder & VP of Engineering)VP of Engineer at Ashby. Previously a Senior Product Manager at Lob and a Senior Product Manager at PlanGrid.
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