Pay Operations Specialist, Phorest
More information about location
Salon management solution
Posted today
Salon management solution
201-500 employees
Posted today
More information about location
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- If you're a proactive problem-solver who thrives in a fast-paced environment, we’d love to hear from you! At Phorest, we’re committed to fostering a diverse and inclusive workplace where every team member’s contributions are valued
- (Nice to have) 1+ years of experience in payments, risk or treasury operations at a merchant, payments processor, platform/marketplace, gaming/gambling or tech company
- Customer support background is a significant advantage
- Strong communication and interpersonal skills, with the ability to work collaboratively with other teams
- Ability to work independently and manage multiple projects simultaneously
- Naturally curious with a problem-solving mindset, always digging deeper to understand the 'why' behind complex issues
What the job involves
- We’re looking for a Payments Operations Specialist to join our growing team
- In this role, you’ll support the day-to-day payments operations for North America, including handling customer inquiries, monitoring fraud metrics, managing chargebacks, and assisting our onboarding, customer service, and sales teams
- You’ll also work closely with our global payments team to become an expert in PhorestPay and the broader payments industry
- As a regional subject matter expert, you’ll share insights and best practices with your team while contributing to our global payments operations, commercial, and product strategies
- You’ll also collaborate directly with external payments partners to enhance our processes and improve customer experiences
- Triage and resolve customer payment issues in a timely and efficient manner by working with internal teams and external partners
- Support our Onboarding team to set up Phorest Pay for salon customers
- Manage chargebacks to ensure customer representments are filed on time with sufficient information
- Monitor fraud metrics for the North American market
- Support training for sales and support teams on Phorest Pay for North America
- Collaborate with the Phorest Pay global operations, commercial and product teams to escalate customer requests and pain-points, and help roll out new fixes and features
Application process
- Contact: Áine Solo
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$21m
GROWTH EQUITY VC
Total funding: $34.4m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company values
- Growth Mindset: We are all about growth - when it comes to ourselves, our company & our clients
- Seirbhís Go Hiontach: Irish for 'excellence in service' or 'service without measure'
- Can-Do Attitude: We are dynamic and have a bias for action
Company HQ
North City, Dublin, Ireland
Articles
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
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