Product Design Intern, Cresta
Conversation Intelligence
$30-$50 per hour subject to taxes
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
201-500 employees
Open for applications
$30-$50 per hour subject to taxes
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Currently pursuing a Bachelor's Degree in Design, HCI, or a related field, with a strong academic track record
- A compelling portfolio showcasing design solutions for complex problems, including academic or personal projects
- Proficiency in design tools such as Figma, with the ability to create interactive prototypes. Front-end development experience (HTML5, CSS3 and Javascript) is a bonus
- Experienced in user-centered design, with practical expertise across key UX disciplines, including interaction design, prototyping, visual design, and user research
- Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment
What the job involves
- We seek driven UX interns to help shape the future of Cresta’s Conversation Intelligence platform, which powers AI-powered business workflows and automations for contact center operators. Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences
- As a product design intern at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully.
- With the help of a design supervisor, you will get to work on the end-to-end UX process, including product design, user research, and visual design elements, to create world-class experiences
- You’ll generate novel UX ideas for Conversation Intelligence, considering the needs of various user personas
- You'll analyze user and business challenges, propose feasible solutions, and create detailed mockups and prototypes for exploration. Collaborate with engineers to bring designs to life
- You'll support user research including usability testing, competitive analysis, customer interviews, behavioral insights and metrics analysis to inform designs
- You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales teams across the organization
- You’ll present and communicate concepts to supervisors and cross-functional teams
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
University South, Palo Alto, CA
Salary benchmarks
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