Associate Strategic Account Manager, Coursera
Online learning platform
Job no longer available
Online learning platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To provide life-transforming learning experiences to learners around the world.
Role
Who you are
- 3 years of experience in account management, customer success, client services, or related fields
- Strong organizational, communication, data-driven, and relationship-building skills
- Ability to manage multiple partner requests and projects simultaneously in a fast-paced environment
- Ability to manage external relationships and collaborate cross-functionally with internal teams
- Highly organized and detail-oriented, capable of managing multiple tasks and deadlines
Desirable
- Familiarity with education technology, online learning trends, or digital content management
- Experience working cross-functionally with product, marketing, or analytics teams
- Proficiency with CRM systems (e.g., Salesforce) and data visualization tools (e.g.,Tableau)
- Strong interest in supporting learners and partners through innovative online learning solutions
- Ability to adapt quickly to changing priorities and partner needs, demonstrating flexibility and a proactive approach to problem-solving
What the job involves
- The Associate Strategic Account Manager will play an integral role in supporting Coursera's strategic partnerships with leading industry and university partners
- Reporting directly to a Principal Strategic Account Manager, this role is responsible for day-to-day partner communications, ensuring operational excellence, and assisting with strategies that drive partner satisfaction and content performance on Coursera’s platform
- Serve as a primary contact for day-to-day inquiries from assigned partners, responding promptly and professionally
- Facilitate smooth communication between partners and internal Coursera teams, including Product, Marketing, Data Science, and Content Operations
- Analyze, monitor, and track partner content performance metrics, including learner engagement, retention, and satisfaction
- Prepare regular partner-facing reports that highlight key performance indicators and insights
- Support senior account managers with strategic recommendations based on data-driven insights and maintain strong relationships with partners
Our take
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. It partners with universities and other educational institutions to deliver online courses to 40 million students, covering subjects like technology, business, science, and even autonomous cars.
Coursera sees itself as helping people get ready for the next wave of technological advancement. It is preparing individuals, companies, and governments to meet that challenge head-on and turn this disruption into opportunity. To help achieve this, it also has specific product offerings for the corporate market, as well as for governments and nonprofits.
The model of online courses that anyone can attend is very scalable, making Coursera appealing to investors, especially when the online education market is expected to be worth $20bn+ by 2023. Further, it received B Corp certification in February 2021, propelling its efforts to reduce barriers to high quality education.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2020
$130m
SERIES F
Apr 2019
$103m
SERIES E
Total funding: $443.1m
Company benefits
- Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform
- We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services
- Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life
- We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work
- Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls
- Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two
- Employees earn company stock, so you can own what we build together and share in our success
Company HQ
Mountain View, CA
Leadership
Andrew Ng
(Chairman)CEO of Landing AI (helping companies adopt AI). Also a Professor of Computer Science at Stanford.
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