Senior Technology Operations Analyst, Dow Jones

• Hands-on experience building with AI tools, such as workflow automations, internal apps or agents. Personal or side projects count
• Working knowledge of at least one scripting or low-code approach (for example Python, JavaScript, Google Apps Script or SQL)
• Good judgement on AI output: you review, test and question what the tools produce
• Strong communication and stakeholder skills, with examples of influencing without authority
• Experience with data analysis and visualisation to show progress and guide decisions
• Familiarity with Google Workspace, Confluence and Jira

Desirable

• The Strategy Operations team supports both our people and our processes across Technology, removing barriers and scaling growth opportunities. Within that team, TechElevate drives learning & development, change management, and enablement experiences that strengthen capability and improve how Technology works
• Reporting to the Senior Manager, Strategy Operations, this role is focused on turning change into adoption at scale
• This is an individual contributor role for someone who can move comfortably between analysis and execution: spotting what will make Tech more successful, building the program to support that change, and then scaling it across the organization through training, workshops, communications, and strong operational follow-through
• Build and maintain internal tools, automations and agents that improve team workflows and reporting
• Use AI tools such as Claude and Gemini to prototype quickly, then test and document what you ship
• Track operational metrics and present progress through dashboards and clear summaries
• Support delivery of projects and programmes, owning defined workstreams
• Help teams adopt new tools and ways of working through training, documentation and communication
• Manage stakeholders across functions, adapting your message to each audience