Customer Success Manager, Wearisma
More information about location
2 days a week in office
Influencer marketing solution
Be an early applicant
Influencer marketing solution
21-100 employees
Be an early applicant
More information about location
2 days a week in office
21-100 employees
Company mission
WeArisma combines the power of AI, influencer marketing and social listening to deliver smarter, scalable strategies with real impact.
Role
Who you are
- Experience: 3–5 years of experience in customer success, account management, or a related role, preferably within SaaS, digital marketing, or influencer marketing industries
- Education: Bachelor’s degree in Marketing, Communications, Business Administration, or related fields
- Strong understanding of influencer marketing trends and social media platforms
- Excellent communication, presentation, and interpersonal skills
- Data-driven mindset with experience analyzing campaign performance metrics
- Proven ability to manage multiple clients/projects in a fast-paced environment
- Familiarity with CRM tools (e.g., HubSpot) and marketing platforms is a plus
- English Mandatory
- Mandarin, Japanese and Korean a plus
What the job involves
- As a CSM, you will play a key role in driving customer satisfaction, retention, and growth by ensuring our clients achieve maximum value from our platform. If you are passionate about influencer marketing, client success, and building strong relationships, we’d love to hear from you!
- Serve as the primary point of contact for a portfolio of clients, ensuring their needs are met throughout the customer lifecycle
- Build and maintain strong, long-lasting relationships with clients, becoming a trusted advisor for their influencer marketing strategies
- Guide new clients through the onboarding process, ensuring they understand and effectively utilize the platform’s features
- Conduct training sessions (virtually or in-person) to empower clients and their teams to achieve their goals
- Proactively monitor client activity and campaign performance, identifying opportunities for optimization and growth
- Develop tailored success plans to align the platform’s features with the client’s business objectives
- Lead renewal negotiations with a focus on helping to drive growth and maintaining customer satisfaction
- Identify upsell and cross-sell opportunities, collaborating with internal stakeholders to achieve revenue targets
- Act as a liaison between the client and internal teams (product, tech support, and marketing) to resolve issues efficiently
- Proactively identify and resolve customer challenges and manage escalations with professionalism and a solutions-focused approach
- Gather client feedback to identify trends, pain points, and feature requests
- Partner with the product team to refine and enhance the platform’s functionality based on client needs
- Provide clients with performance insights, campaign metrics, and actionable recommendations using the platform’s analytics tools
- Prepare monthly/quarterly business reviews to highlight successes and growth opportunities
- Working Hours: 11am – 8pm
Salary benchmarks
Our take
WeArisma is a marketing platform that enables brands to use social media influencers to build their brands. Founded in 2015, it has since become one of the biggest names in the growing influencer marketing industry.
The platform combines expertise from local analysts with machine learning to provide support for brands' marketing teams. As influencer marketing has become increasingly important for global brands and retailers, the company has been able to secure over 2000 customers, including big names such as New Look and Primark.
The company's combination of human intelligence and technology is likely what has attracted so much attention from brands, as well as attention from investors. Most recently, WeArisma raised £2.5 million in preparation for global expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jun 2023
$3.3m
EARLY VC
Total funding: $3.3m
Company benefits
- Team Offsite trip to a European location
- 25 days annual leave in addition to public holidays
- Incentivized bonus plan
- Hybrid co-working space environment
- Monthly coaching and team lunch/dinner
Company values
- Connected: We believe that data and technology should be intelligent, informative, and intuitive. We enable influencers and brands to form highly effective partnerships. We do this by providing the tools for those brands to identify which influencers to partner with, measure the impact of those collaborations and use that data to shape future campaigns
- Multi-skilled: Our strengths lie in our hugely experienced and diverse team, with expertise, ranging from engineering, influencer marketing and data science, to product development and market research
- Innovative: Our Engineering and Product teams constantly strive to build the best solutions, using cutting-edge technology to keep pace with the constantly evolving digital landscape
Company HQ
Finsbury, London, UK
Articles
Leadership
Jenny Tsai
(CEO)Previously worked as a Senior Business Analyst at Sky, and was Director of Digital Media at Hearst.
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