Manager of Site Reliability Engineering, Mastercard

• The ideal candidate is customer- and employee-focused, intellectually curious, analytical, and comfortable leading through ambiguity in a fast-paced, highly secure environment
• Proven experience managing Azure public cloud services, Linux or Unix servers, and Java-based applications in secure, large-scale environments
• Demonstrated technical leadership, coaching, mentorship, delegation, conflict management, and negotiation skills, with excellent written and verbal communication
• Strong familiarity with observability and monitoring platforms such as Zabbix, Dynatrace, Splunk, Azure Monitor, or similar tools
• Strong security and networking knowledge, including encryption, hardening, certificates, vulnerability management, PKI, SSH, VPN, and core networking concepts
• Working knowledge of ITIL, ITSM, and operational best practices, with hands-on experience using tools such as Remedy, Jira, and Confluence
• Strong problem-solving skills, including the ability to guide complex technical issue resolution, think quickly, and deliver effective solutions under pressure
• Highly accountable and outcome-focused, with the ability to manage multiple initiatives, projects, and team activities in a fast-paced environment while delivering high-quality results on time
• Proven ability to create, follow, and guide others in adhering to documented processes and procedures while staying current with emerging technologies
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience

Desirable

• Ethoca and Mastercard are seeking a Manager, Site Reliability Engineering, to lead globally distributed application operations teams supporting mission-critical Java applications across on-premises infrastructure and Azure public cloud environments
• You will provide leadership, coaching, and technical oversight for teams operating in a 24/7 support model while partnering with Ethoca and Mastercard stakeholders to deliver secure, resilient technology solutions and drive observability, incident management, operational excellence, and continuous improvement
• Lead and manage globally distributed application operations teams supporting mission-critical Java-based applications across on-premises infrastructure and Azure public cloud environments in a 24/7 support model
• Provide strong leadership, coaching, and mentorship to application operations teams, driving employee development and a collaborative, high-performance culture
• Provide escalation support to the team, including in-depth problem investigation and resolution of complex technical issues
• Establish and promote sustainable incident management practices, including blameless post-incident reviews, escalation management, and continuous operational and process improvement
• Champion application observability across logging, monitoring, and alerting through APIs and tools such as Azure Monitor, Dynatrace, Splunk, Zabbix, or similar platforms
• Partner with Ethoca and Mastercard stakeholders to design, implement, operate, configure, and optimize secure, resilient, end-to-end technology solutions within a highly secure computing environment
• Lead customer and regulatory audits, including PCI-DSS and SOC 2 compliance and annual disaster recovery exercises, while developing and maintaining high-quality technical documentation, procedures, and standards
• Manage multiple concurrent projects while ensuring business-as-usual operational activities are consistently delivered