Strategic Account Manager, Sinch
UK & Ireland
Cloud communications for businesses
Be an early applicant
Cloud communications for businesses
1001+ employees
Be an early applicant
1001+ employees
Company mission
To bring businesses and people closer through personalised engagement.
Role
Who you are
- We’re looking for a person with a strong commercial mindset blended with a passion for people, culture and brand, essential ingredients to lead our regional strategic accounts
- Experience in the communications industry and/or PaaS highly regarded
- Regional market experience with a strong network
- Strong history in commercial leadership and meeting sales goals
- Leadership skills and experience in managing and interacting with multicultural sales teams across a wide geographic area
- Client relationship skills
- Negotiations and closing skills
- Self-driven and the ability to work autonomously
- Excellent communication skills, fluency in English
- You will stand out in the crowd if you have knowledge of Adobe campaign and Salesforce marketing cloud ecosystem
What the job involves
- We are seeking an experienced Strategic Account Manager Enterprise for our UK & Ireland region, who will be responsible for managing all aspects of the end-to-end customer lifecycle in the region, and as such, you will be strategic and possess an outstanding knowledge of customer-centric operating models
- This role is based in the UK and reports to our Director Northern Europe Enterprise
- As Strategic Account Manager Enterprise for our UK & Ireland region, you will be managing some of the region’s top accounts with a view to achieving the next level of growth both in the accounts and the region
- Responsibility of delivering the P&L – revenue, gross margin, gross profit, and controllable operating expenditure by leading a select set of accounts ensuring high satisfaction, profitability, and growth
- Help build and drive a go-to-market strategy in alignment with global motions to win and retain business, setting goals for accounts, manage and directing supporting staff to be successful
- Actively identify business opportunities with current and prospective customers, while collaborating with our New Sales team to help drive the new sales motion
- Maintaining relationships with larger clients by providing information, support, and guidance to ensure Sinch becomes their trusted advisor
- Work closely with the other Strategic Account Manager’s, Director of Northern Europe, and Enterprise Sales Director to deliver profitable growth and top tier customer experience
- Monitor customer, market and competitor activity and provide feedback to company leadership and other company functions
- Participate and represent Sinch at relevant industry and network events
- Create a culture of success and managing ongoing business and goal achievements
- Actively manage, develop, and lead the team, both in terms of performance, enablement, and engagement
Application process
- Our corporate language is English, please submit your application in English
Salary benchmarks
Our take
Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.
The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalized messages, over text specifically, continues to play well among younger consumers.
It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2017
$14.7m
LATE VC
Apr 2016
$1.1m
SEED
Total funding: $15.8m
Company values
- Win Together - It's all about the team; being inclusive, respectful, and sharing our knowledge to empower all for personal growth
- Dream Big - We make the impossible possible by dreaming big to solve our customers' problems and improve their businesses
- Keep It Simple - Things stay simple when you are honest, open, and act with integrity. Eyes on the horizon, feet on the ground
- Make It Happen - We are "doers" who value getting results and don't overthink matters. No putting things off - let's get it done now
Company HQ
Stadshagen, Stockholm, Stockholm County
Articles
Leadership
Laurinda Pang
(CEO)Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.
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