Enterprise Client Strategist, Protex AI
USA Eastern Time
More information about location
AI-powered health & safety technology
Open for applications
AI-powered health & safety technology
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To help enterprise EHS teams revolutionise how they make proactive safety decisions that help contribute to a safer work environment.
Role
Who you are
- You sit at the intersection of strategy, delivery, and growth. Across all partnerships, you drive timeline accountability while functional owners deliver on their expertise. Here's how you'll work with other teams in delivering a unified, high-impact client experience
- Sales & Account Management: Partner from late-stage sales through expansion. They own commercial strategy and executive relationships; you own adoption and the value narrative that supports expansion
- Implementation: Coordinate on rollout execution. They own technical delivery; you'll drive rollout timelines and keep sites on track toward go-live
- Support: Triage and escalate issues. You'll advocate for clients and hold teams accountable for resolution timelines
- Product: Relay feedback. Contribute to roadmap discussions with real-world context
- Marketing: Spotlight client wins and identify potential advocates or case study opportunities
- Engineering: Facilitate R&D partnerships and early-access programs with strategic accounts
- 5+ years in client success, account management, or program delivery in B2B SaaS
- Proven track record owning enterprise accounts with measurable retention and expansion results
- Experience influencing adoption and net revenue retention across a portfolio
- EHS, manufacturing, or facility operations background is a strong plus
- Executive presence and clear communication that builds trust across clients and internal leadership
- Proven ability to lead discovery, develop strategic plans, and connect usage to commercial outcomes
- Navigates ambiguity, drives complex multi-phase projects to completion, and influences without formal authority
- Confident navigating SaaS platforms and guiding clients on usage strategy
- Able to translate technical concepts into actionable recommendations for both technical and non-technical stakeholders
- Experience with AI, computer vision, or safety technology is a bonus
What the job involves
- The Enterprise Client Strategist is a motivator, trusted advisor, and strategic coordinator responsible for guiding enterprise clients through their journey with Protex AI
- You'll guide clients from late-stage sales through rollout, adoption, expansion, and ongoing optimization - translating their safety and operational goals into measurable platform outcomes
- This role blends relationship management, project coordination, and commercial awareness
- You're not a technical support rep, but you bring strong platform fluency and know how to remove blockers, align stakeholders, and connect adoption to business results
- You're curious, empathetic, and comfortable navigating ambiguity across complex organizations
- Reports to: Director of Client Experience
- Portfolio: 8–12 enterprise accounts, covering roughly $1.5–$3M+ ARR
- Team context: Part of a growing CS team with peers in similar roles across regions
- Build trusted relationships with both site-level operators and executive stakeholders
- Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI)
- Host recurring business reviews that connect platform usage to outcomes executives care about: risk reduction, efficiency gains, scalability, and ROI
- Know when to listen, lead, escalate, or step back; you're attuned to organizational dynamics and protect trust through every interaction with preparedness and professionalism
- Coach clients on using Protex AI to drive safety, operational, and cultural improvements
- Maintain deep platform fluency to set realistic expectations and develop site-specific usage strategies, platform configurations, reporting, and site investigations
- Embed Protex into daily operations by aligning platform usage with client SOPs and workflows
- Monitor usage, spot early signs of disengagement, and lead recovery efforts before they escalate
- Escalate technical or product blockers with clear context so internal teams can act quickly
- Drive rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45-day Time to Live target from device delivery to cameras connected
- Coordinate multi-site rollouts; keep stakeholders aligned and momentum steady with accountability
- Identify and resolve workflow friction, client-side or internal, before it becomes a blocker
- Join late-stage sales conversations to showcase the client journey and set realistic expectations
- Partner with Commercial to align pilot scope with long-term adoption and growth goals
- Deliver value narratives that support expansion conversations and contract renewals
Our take
Health and safety in industrial, factory and warehouse environments has long been bemoaned for how it slows work processes down, and for how imperfect it is. It often takes accidents to happen (or be narrowly missed) for interventions to take place, and as a result, thousands of people a year are still killed in workplace accidents in the US alone.
Protex AI is out to make workplaces safer by turning CCTV cameras into AI-powered safety auditors. Its software plugs into an existing CCTV system and maps the actions of people, vehicles and other equipment. The system can automatically capture and report on risks – ultimately allowing H&S teams to make more data-informed decisions.
Since being founded in 2021, Protex AI’s forward thinking approach has seen it expand into locations across Ireland, the UK and the US, winning major customers such as Marks & Spencer and P&G. With significant funding at its back, the company continues to scale to bring AI-powered safety to more workplaces.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Feb 2025
$36m
SERIES B
Aug 2022
$18m
SERIES A
Total funding: $54.2m
Company benefits
- Company Laptop (Choice of Mac or Windows)
- Participation in Employee Share Option Programme
- Monthly Company Events
- Pension Scheme
- Health Insurance & Wellbeing Allowance
- Truly Unlimited Holidays
- Nomad Working for 20 Days
- Remote and Hybrid working opportunities
Company HQ
Dublin, Ireland
Leadership
Dan Hobbs
(Co-Founder & CEO)Co-founded online exam management platform BetterExaminations in 2015, serving as CEO for six years until TERMINALFOUR acquired the startup.
Ciarán O'Mara
(Co-Founder & CTO)Has a PhD in Computer Vision Privacy. Previously worked as a Machine Learning Engineer at Emdalo Technologies and a Software Developer at Cashbook.
Salary benchmarks
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