Solution Engineer, Infobip

$100-120k

+ Quarterly discretionary bonus + Employee Stock Ownership Plan

Mid and Senior level

New York

Office located in Jersey City, NJ

Global communications platform for businesses & developers

Open for applications

Global communications platform for businesses & developers

1001+ employees

RetailB2BSecurityEnterpriseTransportMarketingCommunicationCustomer serviceTelecommunicationsIdentityCloud ComputingSales

Open for applications

$100-120k

+ Quarterly discretionary bonus + Employee Stock Ownership Plan

Mid and Senior level

New York

Office located in Jersey City, NJ

1001+ employees

RetailB2BSecurityEnterpriseTransportMarketingCommunicationCustomer serviceTelecommunicationsIdentityCloud ComputingSales

Company mission

To provide accessible, innovative global communication technology that creates seamless interactions between businesses and people across the globe.

Job

Company

Role

Who you are

Minimum 3 to 5 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles
Experience in a technical role in the Telecommunications industry / CPaaS space
Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions
Excellent communication skills (both written and verbal) to clients, partners, and colleagues
You have the ability to challenge the status quo
You have an Engineering background and passion for IT and technology
Proactive and creative approach to attend to clients’ needs (even if sometimes they’re not aware of those needs)
Able to present products and ideas with ease, confidence, and persistence
Project management experience is a must
Thrives in a fast-paced and dynamic environment

What the job involves

Our Solutions Engineer is a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solutions and expertise
The role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery
In order to deliver the desired business results, you will collaborate with the regional teams and serve as a project manager or assist the more experienced project leads
You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes
With your project management experience, you successfully perform project-related tasks and consult with Product Development teams, Solutions Engineers, our Solution Architect, and Solution Managers on assigned projects
You know you are doing a good job when you:
Have a strong knowledge of all technical aspects of Infobip’s products and solutions
Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business
Integrate Infobip products into our clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS and SaaS services)
Can identify new and innovative use cases for Infobip’s products and solutions
Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition
Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you
Conduct demos, Proof of Concepts (POCs), and solution integration enablement sessions for customers and summarize meetings via documentation
Maintain the highest degree of customer satisfaction during project implementation
Collect the technical requirements and design technical solutions and service integration plans
Deliver detailed and accurate technical documentation
Handle technical and security questionnaires
Ensure that all the projects are delivered on time, within scope and budget

Our take

The increasingly digital nature of business means there are new customer touchpoints where companies can analyse user interactions with precision. Infobip helps companies take on this gargantuan task with a global cloud communications platform.

The platform allows users to build connected experiences across all stages of the customer journey at scale. Infobib prides itself on its ability to help partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way.

The biggest challenge for the company will be continuing to ensure that its comprehensive suite of products provides a more attractive option than a raft of specialised startups taking on individual challenges. If it can do so, we expect Infobib to remain a strong player in this market.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-3% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (1.8)

Company

Funding (1 round)

Jul 2020

$200m

SERIES A

Total funding: $200m

Company benefits

Maternity & Paternity Leave
Work from home opportunities
Health insurance
Employee stock option plan

Company HQ

City of London, London, UK

Leadership

Izabel Jelenic

(CTO)

Previously Delphi Developer at Pazinka Optima for 1 year and Oracle Developer at Uljanik IRI for 2 years.

Silvio Kutic

(CEO)

Studied Engineering at University of Zagreb.

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